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HOME > Support > 02-Unable to connect to the APP


Unable to connect to the App


•  See if your router has a compatibility issue with your DEEBOT. Please refer to the Router Compatibility List.

BrandModelRsolution
LogitechLAN-W300N/R

This router is incompatible with Wi-Fi connected robots.

Please try a different router or contact us.

AT&T 5268ACFXN

This router is incompatible with Wi-Fi connected robots.

Please try a different router or contact us.

TP-LINKTL-R470P-AC

The Android App may not work with this router. Please try a different router.

The iOS App may take multiple setup attempts to connect.

TP-LINKTL-WDR7300

This router is incompatible with Wi-Fi connected robots.

Please try a different router or contact us.

NetgearN600

This router is incompatible with Wi-Fi connected robots.

Please try a different router or contact us.

XiaoMi5s Plus

This cell phone is incompatible with Wi-Fi connected robots.

Please try a different cell phone or contact us.

NokiaNokia 7P

This cell phone is incompatible with Wi-Fi connected robots.

Please try a different cell phone or contact us.

HonorCD28 V2When in guest mode, this router is incompatible with the robot. Please connect in normal mode and try again.
HonorPro2When in guest mode, this router is incompatible with the robot. Please connect in normal mode and try again.
 
•  
A factory reset of DEEBOT need to be performed. Switch ON the DEEBOT and long press the RESET button until you hear a beep or a piece of music. This can take 5-7 seconds.

•  Erase the App from your smart phone, then re-open the ECOVACS App/ECOVACS Home App and try again. For Apple smart phone users, double click the HOME button and swipe over the app to close it.
9-Reset.png

•  Make sure to enter the correct Wi-Fi login with the correct Wi-Fi password as it is case sensitive.

10-Enter correct WIFI password.png
*Enter correct Wi-Fi name and password. Do not type ECOVACS username and password.

  

•  Check your smart phone and make small preparations:

ü Turn OFF the cellular network on your smartphone.

ü If you're using an Android smart phone, please turn ON the location services.

  ü    Allow the ECOVACS APP/ECOVACS HOME APP to have access to your wireless data including the WLAN & Cellular network settings.

    11-Allow access to WIFI.gif
* The Gif is the reference for Apple users to allow access to WLAN & Cellular network. For Android users, please do the step based on actual Android Operating System.

 
Check your router and make small preparations:

•  The DEEBOT does not support 5G Wi-Fi. Make sure to use a 2.4G Wi-Fi connection. If your router provides a mixed Wi-Fi connection, we suggest separating the 2.4G and 5G connections with different passwords. 

     12-5G switch to 2.4G.gif
*The Gif is the reference for Apple users to switch 2.4G Wi-Fi to 5G Wi-Fi. For Android users, please do the step based on actual Android Operating System.

ü The router settings do not have any MAC address filter functions enabled. The data transfer channel is set between 1-13.

ü The security key protection mode is set at WPA/WPA2 (please note WEP is NOT working).

ü Reboot your router and retry.

ü   For detailed operations, please contact the router supplier.


•  Use the "hotspot" from another smart phone as the Wi-Fi signal and see if you can connect to the App.

•  If you are still having trouble connecting to the App, please contact ECOVACS customer care.

Thank you for your attention!