Why is AIVI occasionally unable to recognize certain objects? (Behaviors: the unit moves around pushing a slipper or shoe in front of it for a period of long time; the unit clearly rolls over a sock, cleaning pad, or electrical cord)

Updated on 2020/07/15
●The AIVI function will only be able to recognize objects if the user manually activates the function (AI function on-off switch) via the app.
●At present, AI is only able to recognize “shoe,” “slipper,” “sock,” “cleaning pad,” “electrical cord,” and “charging dock.” AIVI will be capable of recognizing additional objects in future software upgrades. Upgrade your unit in a timely manner through the ECOVACS Home App to ensure the unit has the latest functions.
●AIVI is best able to recognize objects in a well-lit environment. Dim lighting will significantly impede this function. For the best results, use the AIVI function during the daytime or turn on the room lights. Natural light will not affect the floor cleaning robot’s use of LDS to plan its cleaning. It may affect AIVI recognition.
●The environment and shapes of target objects in some households are unusual. This can change AIVI's object recognition rate, and there is a small possibility that it will be prevent AIVI from recognizing any objects at all. We recommend setting up virtual walls to isolate certain areas. At the same time, for the best recognition results, it is recommend to stay on top of the latest firmware updates and upgrade your unit via the ECOVACS Home App in a timely manner.
●Try wiping the camera lens with a soft cloth to keep it clean and unobstructed.
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