Worldwide ECOVACS
Customer Support

Find your local support below:

America

Canada
E-mail
customerservice@ecovacs.com
Phone No.
1 844 326 8227 (English);1 833 567 4103 (French)
Hours of Operation (local time)
Mon-Fri, 9:00 - 21:00;  Sat-Sun, 9:00 - 18:00 EST
Mon-Fri, 9:00 – 18:00 EST (French)
United States
E-mail
customerservice@ecovacs.com
Phone No.
1 844 326 8227
Hours of Operation (local time)
Mon-Fri, 9:00 - 21:00;  Sat-Sun, 9:00 - 18:00 EST

APJ

AE
E-mail
support.apac@service.ecovacs.com
Phone No.
-
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Australia
E-mail
support.au@service.ecovacs.com
Phone No.
1800961314
Hours of Operation (local time)
Mon-Sun, 9:00 - 21:00 AEDT; 8:00 - 20:00 AEST
Hong Kong
E-mail
support.hk@service.ecovacs.com
Phone No.
800901736
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
India
E-mail
Purchase from All channels except Amazon India: info@ecovacsindia.in
Phone No.
1800 258 8085
Hours of Operation (local time)
Mon - Sun, 8 am - 11 pm
India
E-mail
Purchase from Amazon India: support.apac@service.ecovacs.com
Phone No.
0008000502122
Hours of Operation (local time)
Mon - Fri, 9 am - 6 pm
Israel
E-mail
info@electro-gal.co.il
Phone No.
036745988 & 036769471
Hours of Operation (local time)
Mon-Fri, 9:00 - 17:00
Japan
E-mail
info@ecovacs-japan.com
Phone No.
120539639
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Korea
E-mail
-
Phone No.
1899-9966
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Malaysia
E-mail
support.my@service.ecovacs.com
Phone No.
1800819154
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
New Zealand
E-mail
support.nz@service.ecovacs.com
Phone No.
800442777
Hours of Operation (local time)
Mon-Fri, 10:00 - 19:00 NZDT; 9:00 - 18:00 NZST
Philippines
E-mail
support.apac@service.ecovacs.com
Phone No.
-
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Saudi Arabia
E-mail
support.apac@service.ecovacs.com
Phone No.
-
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Singapore
E-mail
support.sg@service.ecovacs.com
Phone No.
8001013830
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Taiwan
E-mail
support.tw@service.ecovacs.com
Phone No.
0800-869-869
Hours of Operation (local time)
週一到週五 9:00-18:00(例假日休息)
Thailand
E-mail
support@mentagram.com
Phone No.
(+66) 2-095-3843-44
Hours of Operation (local time)
Mon–Fri, 9:00 - 17:30
Vietnam
E-mail
cskh@vietnamrobovac.com
Phone No.
(+84) 0929812345/(+84) 0933935577
Hours of Operation (local time)
Mon-Fri, 8:30 - 17:00
Vietnam
E-mail
info@vietnamrobotics.vn
Phone No.
(+84) 0938 33 66 33(Ha Noi)/ (+84) 0904 69 88 99(Ho Chi Minh)
Hours of Operation (local time)
Mon-Sun, 8:30 - 21:00

EMEA

Austria
E-mail
service-at@ecovacs-europe.com
Phone No.
0720-204088 (Ortstarif)
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Belgium
E-mail
service-be@ecovacs-europe.com
Phone No.
0800-38089
Hours of Operation (local time)
Mon-Fri, 9:00 - 17:00
Croatia
E-mail
service-hr@ecovacs-europe.com
Phone No.
0800-806241
Hours of Operation (local time)
pon - pet, 9:00 - 17:30
Czech Republic
E-mail
service-cz@ecovacs-europe.com
Phone No.
800-143929 (Zdarma)
Hours of Operation (local time)
Mon-Fri, 8:00 - 17:00
Denmark
E-mail
service-dk@ecovacs-europe.com
Phone No.
80-831023 (Free)
Hours of Operation (local time)
Man-Fre 8:00 - 17:00
Estonia
E-mail
service-ee@ecovacs-europe.com
Phone No.
800-0112008 (Tasuta)
Hours of Operation (local time)
Mon-Fri, 8:00 - 17:00
Finland
E-mail
service-fi@ecovacs-europe.com
Phone No.
0800-412831 (Ilmainen)
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
France
E-mail
service-fr@ecovacs-europe.com
Phone No.
0805 111 510
Hours of Operation (local time)
Du lundi au vendredi, de 9h00 à 13h00 - 14h00 à 18h00 (gratuit)
Germany
E-mail
service-de@ecovacs-europe.com
Phone No.
0800 660 555 0
Hours of Operation (local time)
Montag-Freitag von 9-18 Uhr (kostenlos)
Greece
E-mail
service-emea@ecovacs-europe.com
Phone No.
-
Hours of Operation (local time)
-
Hungary
E-mail
service-hu@ecovacs-europe.com
Phone No.
061-9989701 (helyi díj )
Hours of Operation (local time)
Mon-Fri, 8:30 - 17:00
Ireland
E-mail
service-uk@ecovacs-europe.com
Phone No.
1800-945200
Hours of Operation (local time)
Mon-Fri, 9:00 - 17:00
Italy
E-mail
service-it@ecovacs-europe.com
Phone No.
800 697957
Hours of Operation (local time)
Dal lunedì al venerdì dalle 9:00 alle 13:00; dalle 14:00 alle 18:00 (gratuito)
Latvia
E-mail
service-lv@ecovacs-europe.com
Phone No.
6-6090575 (vietējā likme)
Hours of Operation (local time)
Mon-Fri, 8:00 - 17:00
Lithuania
E-mail
service-lt@ecovacs-europe.com
Phone No.
52140827
Hours of Operation (local time)
pirmadienį–penktadienį nuo 8:00 iki 17:00 val (vietinis tarifas)
Luxembourg
E-mail
service-lu@ecovacs-europe.com
Phone No.
800-24365 (kostenfrei)
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Malta
E-mail
service-mt@ecovacs-europe.com
Phone No.
800-62877
Hours of Operation (local time)
Mon-Fri, 9:00 - 18:00
Netherlands
E-mail
service-nl@ecovacs-europe.com
Phone No.
0800-0238323
Hours of Operation (local time)
Maandag - Vrijdag 9-17 (gratis)
Norway
E-mail
service-no@ecovacs-europe.com
Phone No.
800-14539 (gratis)
Hours of Operation (local time)
Mon-Fri, 8:00 - 17:00
Poland
E-mail
service-pl@ecovacs-europe.com
Phone No.
00800-1216784 (Wolna)
Hours of Operation (local time)
pon.-pt., 8:00 - 18:00
Portugal
E-mail
service-pt@ecovacs-europe.com
Phone No.
800-860205 (grátis)
Hours of Operation (local time)
Segunda a sexta-feira, de 8.00 a 16.00
Romania
E-mail
service-emea@ecovacs-europe.com
Phone No.
-
Hours of Operation (local time)
-
Slovakia
E-mail
service-sk@ecovacs-europe.com
Phone No.
0800-002536 (bezplatné)
Hours of Operation (local time)
Mon-Fri, 8:00 - 17:00
Slovenia
E-mail
service-si@ecovacs-europe.com
Phone No.
0800-81640
Hours of Operation (local time)
Mon-Fri, 9:00 - 17:30
Spain
E-mail
service-es@ecovacs-europe.com
Phone No.
800-810319
Hours of Operation (local time)
De lunes a viernes de 9.00 a 17.00 (gratis)
Sweden
E-mail
service-se@ecovacs-europe.com
Phone No.
0200-753382 (gratis)
Hours of Operation (local time)
Mon-Fri, 8:00 - 17:00
Switzerland
E-mail
service-ch@ecovacs-europe.com
Phone No.
0800-802806 (kostenfrei,gratuito,gratuit)
Hours of Operation (local time)
9:00 - 18:00
Turkey
E-mail
service-emea@ecovacs-europe.com
Phone No.
-
Hours of Operation (local time)
-
Ukraine
E-mail
service-ua@ecovacs-europe.com
Phone No.
675407292
Hours of Operation (local time)
Mon-Fri, 8:00 - 21:00; Sat-Sun, 9:00 - 20:00
United Kingdom
E-mail
service-uk@ecovacs-europe.com
Phone No.
020-30089783 (Local rate)
Hours of Operation (local time)
Mon-Fri, 9:00 - 17:00