DEEBOT 500

Effortless Everyday Cleaning
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Subscribe now to receive our Usage Guide that helps you learn more about how to use your DEEBOT! Also be the first one to know about our deals.
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Connecting your DEEBOT to the Ecovacs Home App
Why won't my Deebot find the charging station?
DEEBOT cannot find the Charging Dock
Make sure your DEEBOT is on.
Why aren’t the Main Brush and/or Side Brushes rotating when DEEBOT is cleaning? What Should I do?
What's the serial number? Where can I find it?
DEEBOT did not clean automatically at the scheduled time. What should I do?
What should I know when my DEEBOT is generating a map?
The DEEBOT has trouble returning to or finding the charging dock.
What should be done if DEEBOT accidentally vacuums up liquid?
My house has a very large surface area, so my DEEBOT is unable to finish mapping. What should I do?
Can DEEBOT mop on the floor with accumulated water?
Why is the map in the DEEBOT app lost and how can I restore a lost map?
What should I do when the DEEBOT gets stuck under the furniture and cannot finish the cleaning?
Will my DEEBOT work on dark or black surface ?
When I click "Forgot password", I don't receive an authentication email.
Can I keep DEEBOT on the Charging Dock for an extended period of time?
DEEBOT cleans for a short period of time then returns to the Charging Dock. What is wrong?
I bought a DEEBOT in China but can’t use it in the country I'm in. What should I do?
Why does DEEBOT move around in circles and backwards after starting up?
DEEBOT is cleaning with a louder noise than normal. What should I do?
What does DEEBOT do if it meets an obstacle, like furniture?
When should I use the Main Brush Option and the Direct Suction Option?
Why does my DEEBOT start cleaning after I unplug the power cable of the charging dock?
Why won't the DEEBOT perform scheduled tasks?
Why does DEEBOT map disappear on the App after turning off the power switch on DEEBOT? What should I do?
DEEBOT cannot connect the Charging Dock and charge
DEEBOT did not detect a drop off, like stairs. What should I do?

Instruction Manuals

DEEBOT 500 - EN, FR-CA, ES-LATAM.pdf
download

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Contact Us
E-mail:
support.hk@service.ecovacs.com
Tel:
800 90 6018
Working time
Mon-Fri, 9:00 - 18:00