Worldwide ECOVACS Customer Support
Find your local support below or you can get help with our local distributor.
| Region | Country/Region | Phone No. | Hours of Operation (local time) | |
|---|---|---|---|---|
| North America |
USA |
customerservice@ecovacs.com | 1 844 326 8227 |
Mon-Fri, 9:00 AM – 9:00 PM EST Sat-Sun, 9:00 AM – 6:00 PM EST |
|
Canada |
customerservice@ecovacs.com | 1 844 326 8227 |
Mon-Fri, 9:00 AM – 9:00 PM EST Sat-Sun, 9:00 AM – 6:00 PM EST |
|
| APAC | Taiwan | support.tw@service.ecovacs.com | 0800869869 | Mon-Fri, 9:00 AM - 6:00 PM |
| Hongkong | support.hk@service.ecovacs.com | 800901736 | Mon-Fri, 9:00 AM - 6:00 PM | |
| Malaysia | support.my@service.ecovacs.com | 1800819154 | Mon-Fri, 9:00 AM - 6:00 PM | |
| Singapore | support.sg@service.ecovacs.com | 8001013830 | Mon-Fri, 9:00 AM – 6:00 PM | |
| Australia | support.au@service.ecovacs.com | 1800961314 |
Mon-Sun,
9:00 AM - 9:00 PM AEDT 8:00 AM to 8:00 PM AEST |
|
| New Zealand | support.nz@service.ecovacs.com | 800442777 |
Mon-Fri,
10:00 AM - 7:00 PM NZDT 9:00 AM - 6:00 PM NZST |
|
| Thailand | support@mentagram.com | (+66) 2-095-3843-44 | Mon–Fri, 9:00 AM – 5:30 PM | |
| Japan | info@ecovacs-japan.com | 0120539639 | Mon-Fri, 9:00 AM - 6:00 PM | |
| Korea | N/A | (+82) 1588 4458 | Mon-Fri, 9:00 AM - 6:00 PM | |
| Middle East | Israel | info@electro-gal.co.il | 036745988 & 036769471 | Mon-Fri, 9:00 AM - 5:00 PM |
| Europe | Germany | service-de@ecovacs-europe.com | 0800660555 0 | Mon-Fri, 9:00 AM - 6:00 PM |
| Austria | service-at@ecovacs-europe.com | 0720 204088 | Mon-Fri, 9:00 AM - 6:00 PM | |
| Netherlands | service-nl@ecovacs-europe.com |
0800-0238323 |
Mon-Fri, 9:00 AM - 5:00 PM | |
| Belgium | service-be@ecovacs-europe.com |
0800-38089 |
Mon-Fri, 8:00 AM - 6:00 PM | |
| Luxemburg | service-lu@ecovacs-europe.com |
800-24365 |
Mon-Fri, 8:00 AM - 6:00 PM | |
| France | service-fr@ecovacs-europe.com | 0805 111510 | Mon-Fri, 9:00 AM - 1:00 PM; 2:00 PM - 6:00 PM | |
| Spain | service-es@ecovacs-europe.com | 800 810319 | Mon-Fri, 9:00 AM - 6:00 PM | |
| Portugal | service-pt@ecovacs-europe.com | 800 860205 | Mon-Fri, 8:00 AM - 5:00 PM | |
| Italy | service-it@ecovacs-europe.com |
800 697957 |
Mon-Fri, 9:00 AM - 1:00 PM; 2:00 PM - 6:00 PM | |
| Finland | service-fi@ecovacs-europe.com | 8800412831 | Mon-Fri, 8:00 AM - 5:00 PM | |
| Norway | service-no@ecovacs-europe.com | 800 14539 | Mon-Fri, 8:00 AM - 5:00 PM | |
| Sweden | service-se@ecovacs-europe.com | 0200 753382 | Mon-Fri, 8:00 AM - 5:00 PM | |
| Denmark | service-dk@ecovacs-europe.com | 80 831023 | Mon-Fri, 8:00 AM - 5:00 PM | |
| UK | service-uk@ecovacs-europe.com | 020 30089783 | Mon-Fri, 9:00 AM - 5:00 PM | |
| Ireland | service-uk@ecovacs-europe.com | 1800 945200 | Mon-Fri, 9:00 AM - 5:00 PM | |
| Poland | service-pl@ecovacs-europe.com | 627 538091 | Mon-Fri, 8:00 AM - 5:00 PM | |
| Czech | service-cz@ecovacs-europe.com | 800 143929 | Mon-Fri, 8:00 AM - 5:00 PM | |
| Slovakia | service-sk@ecovacs-europe.com | 0800 002536 | Mon-Fri, 8:00 AM - 5:00 PM | |
| Hungary | service-hu@ecovacs-europe.com | 061 9989701 | Mon-Fri, 8:00 AM - 5:00 PM | |
| Estonia | service-ee@ecovacs-europe.com | 08804112 | Mon-Fri, 8:00 AM - 5:00 PM | |
| Latvia | service-lv@ecovacs-europe.com | 066090575 | Mon-Fri, 8:00 AM - 5:00 PM | |
| Lithuania | service-lt@ecovacs-europe.com | 052140827 | Mon-Fri, 9:00 AM - 6:00 PM | |
| Switzerland | service-ch@ecovacs-europe.com |
0800-802806 |
Mon-Fri, 9:00 AM - 6:00 PM | |
| Malta | service-mt@ecovacs-europe.com | 800-62877 | Mon-Fri, 9:00 AM - 6:00 PM | |
| Turkey | service@ecovacs-europe.com | N/A | N/A | |
| Greece |
service@ecovacs-europe.com |
N/A |
N/A | |
| Croatia |
service-hr@ecovacs-europe.com |
0800-806241 |
N/A |