Question 1: It is necessary to exchange the mopping pad plates from the DEEBOT T20 OMNI?
A: Yes, it is important, to exchange the mopping pad plates as you have received them. This will ensure a long-term cleaning performance for your DEEBOT T20. OMNI
Question 2: What could happen if I don´t exchange the mopping pad plates?
A: If you don´t exchange the mopping plates there is a further risk of damaging the DEEBOT. We highly recommend you exchange the mopping plates once you have received them.
Question 3: How can I get the new mopping plates?
A: We will arrange the delivery of the mopping plates for free according to the information registered by the customer on the web form. Please follow the following steps:
A: You might experience that the mopping plates drop off from the robot body.
Question 5: Which products are affected?
A: This incident has been observed only in some DEEBOT T20 OMNI products manufactured before June 1, 2023 (excluding this date). However, we would like to assure our customers that other ECOVACS DEEBOT products will not be affected and can be used without any concern.
Question 6: How do I know if my DEEBOT T20 OMNI is affected?
A: Check on the robot label on the underside of the robot to make sure the manufacture date is before June 1, 2023 (excluding this date).
Question 7: What’s the solution?
A: We will provide free replacement accessories including an upgraded set of mopping pad plates and a pair of chenille mop pads to the potentially affected users, whose DEEBOT T20 OMNI products were manufactured before June 1, 2023 (excluding this date).
We kindly ask users to replace the mopping pad plates as they received them to ensure normal use.
We sincerely apologize for any inconvenience this potential incident may cause to our customers and we will continue to enhance our quality control measures for our products and accessories.
A: Yes, it is important, to exchange the mopping pad plates as you have received them. This will ensure a long-term cleaning performance for your DEEBOT T20. OMNI
Question 2: What could happen if I don´t exchange the mopping pad plates?
A: If you don´t exchange the mopping plates there is a further risk of damaging the DEEBOT. We highly recommend you exchange the mopping plates once you have received them.
Question 3: How can I get the new mopping plates?
A: We will arrange the delivery of the mopping plates for free according to the information registered by the customer on the web form. Please follow the following steps:
- Check on the robot label on the underside of the robot to make sure the manufacture date is before June 1, 2023 (excluding this date)
- Register your data to receive the new set of mopping plates and chenille mop pads in the following form: LINK TO FORM
- Receive the new mopping plates and chenille mop pads and install them in your robot.
A: You might experience that the mopping plates drop off from the robot body.
Question 5: Which products are affected?
A: This incident has been observed only in some DEEBOT T20 OMNI products manufactured before June 1, 2023 (excluding this date). However, we would like to assure our customers that other ECOVACS DEEBOT products will not be affected and can be used without any concern.
Question 6: How do I know if my DEEBOT T20 OMNI is affected?
A: Check on the robot label on the underside of the robot to make sure the manufacture date is before June 1, 2023 (excluding this date).
Question 7: What’s the solution?
A: We will provide free replacement accessories including an upgraded set of mopping pad plates and a pair of chenille mop pads to the potentially affected users, whose DEEBOT T20 OMNI products were manufactured before June 1, 2023 (excluding this date).
We kindly ask users to replace the mopping pad plates as they received them to ensure normal use.
We sincerely apologize for any inconvenience this potential incident may cause to our customers and we will continue to enhance our quality control measures for our products and accessories.