ECOVACS Website

DEEBOT 501

A robot with accessible technology and smart home connectivity

Connecting your DEEBOT to the Ecovacs Home App Why won't my Deebot find the charging station?DEEBOT cannot find the Charging Dock Make sure your DEEBOT is on.Why aren’t the Main Brush and/or Side Brushes rotating when DEEBOT is cleaning? What Should I do?

FAQ
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Service Video
Accessories

Connecting your DEEBOT to the Ecovacs Home App

Why won't my Deebot find the charging station?

DEEBOT cannot find the Charging Dock

Make sure your DEEBOT is on.

Why aren’t the Main Brush and/or Side Brushes rotating when DEEBOT is cleaning? What Should I do?

What's the serial number? Where can I find it?

DEEBOT did not clean automatically at the scheduled time. What should I do?

What should be done if DEEBOT accidentally vacuums up liquid?

What should I do if my DEEBOT's Remote Control doesn't work?

Will my DEEBOT work on dark or black surface ?

What should I do if the DEEBOT has become stuck underneath furniture and is unable to finish cleaning?

When I click "Forgot password", I don't receive an authentication email.

Can I keep DEEBOT on the Charging Dock for an extended period of time?

DEEBOT cleans for a short period of time then returns to the Charging Dock. What is wrong?

I bought a DEEBOT in China but can’t use it in the country I'm in. What should I do?

Why does DEEBOT move around in circles and backwards after starting up?

DEEBOT is cleaning with a louder noise than normal. What should I do?

What does DEEBOT do if it meets an obstacle, like furniture?

DEEBOT cannot connect the Charging Dock and charge

DEEBOT did not detect a drop off, like stairs. What should I do?

Instruction Manuals

DEEBOT 501 - EN, ZH-TW, ZH, MS, TH, AR.pdf