Compare(0/4) X Clear All
HOME > Support > Privacy Policy

Privacy policy


ECOVACS Europe GmbH respects the privacy of every visitor to this web site. The sections below explain why we collect your data, how we use the data that is collected and how you can contact us if you wish to limit the use of your personal data.

If you provide personal data on this web site, we consider this as your consent to our use of your data in accordance with our terms and conditions of use. If you do not agree to the terms and condition of use, please terminate your use and leave the site.

Insofar as we carry out amendments or supplements to this privacy policy, this information will be published on our homepage. Should you have any questions about our privacy policy, please write to us at:

Provision of personal data

If you subscribe to our newsletter or technical support, register for our products or take part in our surveys or interactive activities, we may ask you to provide the following data: your name, your private or company address, your phone number, your e-mail address, the name of your company etc. If you disclose personal data on this site, we consider this as your consent to our use of your data in accordance with our terms and conditions of use.

If you communicate with our web site or our apps though social media, for example if you “like” us, or follow our company on social media, access our paged or service through social media or third-party providers, or register with these, it is technically possible that we will receive information about you from these social networks such as your sex, age, user name, profile photo, user ID, language, country etc., whose release for third parties you have approved in the relevant social media. This kind of data and its disclosure depends on your personal settings for the protection of your personality in the relevant social media. You should therefore check these settings on the web pages of the social media at regular intervals and change them if necessary should you wish to prevent the disclosure of personal information.

Use of personal data

We only use your personal data for the following purposes: to answer and process your inquiries and concerns; to improve the quality of our products and services; to enable us to offer you products and services which you may be able to use; to enable us to offer you products and services that are tailored to your individual needs.

We also use your personal data for the following purposes: to obtain market research data with the help of this web site; to evaluate your needs and to contribute to a better understanding of our products and services.

This may mean that we will contact you and/or pas your data on to affiliated companies of ECOVACS Europe GmbH so that these can inform you of products and services that may be of interest to you.

If a government office or public authority ask this web site to disclose user data within the scope of applicable laws, we are obliged to send the requested data to the corresponding authority. However, this web site bears no responsibility for such procedures.

Exchange of personal data

Your personal data will not be disclosed to third parties or used for purposes other than those described above. If your personal data is is forwarded to our affiliated companies or other involved parties during use they will be saved in a strictly monitored system in accordance with the terms and conditions of use named above.

We may share your personal data with affiliated companies of ECOVACS Europe GmbH and other involved parties during use. In order to protect your privacy, we ensure that access to your personal data is restricted to the aforementioned cases for our employees.

Data transfer through technical equipment

On account of technological progress, some of the equipment we offer may also transfer wireless data. In this respect, it is technically possible for certain equipment to collect and send data on the equipment’s function, the time and duration of use including the condition of any battery packs or batteries of the device type, the location of the equipment and the duration and number of uses. In particular, if the device or equipment you use is registered with us, we can technically collect the aforementioned information.

This information is only ever used for statistical purposes and to identify any possible technical problems, to remedy these and to improve technical support. If you categorically wish to prevent this information from being disclosed and passed on you can do so by not installing the device in a W-LAN network or by disconnecting it from this. The same applies for any Bluetooth connection.

Protection of minors

This web site does not wish to collect personal data from users who are not legally fully competent, nor does it wish to pass this kind of user data on to third parties We would like to remind parents and guardians that they are responsible for supervising the aforementioned users during any visit to this web site.


If a user who is not legally fully competent provides data voluntarily, for example by leaving a message, and this data is then evaluated by an individual person or group unknown to us, the legal guardian bears sole responsibility for the consequences; this web site is in no way to blame.


We want to provide better services for your future visits to this site. This is why we occasionally use cookies on this web site to find out which pages are particularly popular. However, no personal data can be tracked with these cookies. We may use cookies if you register on the web site. We hereby save certain data so that the site can identify you on your next visit. The cookies on our site can only be read by our web server. Even if your browser is set to block cookies, you can still visit the site and view the majority of the content.


This site is authorised to check, remove and deactivate links, to protect itself against network violations, scams or other illegal online practices and to eliminate these.

Enforcement of your rights

You have the right to demand information about the personal data we save about and to request the correction, deletion or restricted processing of this data at all times. Please use the contact options shown below to assert these rights.

Right of appeal to the supervisory authority

You are also entitled to lodge a complaint with the pertinent supervisory authority. The supervisory authority responsible for ECOVACS Europe GmbH is the

LDI - North Rhine-Westphalia Commissioner for Data Protection and Freedom of Information

PO Box 20 04 44

40102 Düsseldorf

Tel.: +49 (0)211 / 38 42 4 - 0

Fax: +49 (0)211/ 38 42 4 - 10


Statutory requirements

National laws have to be observed during the use of this web site. This web site is entitled to report any illegal behaviour to the pertinent authorities and to bring criminal charges.

ECOVACS Europe GmbH reserves the right to amend and update the privacy policy published on this web site.


You are welcome to contact us should you have any questions about this privacy policy, You can send us an email at

Letters should be sent to the following address


Holzstrasse 2

40221 Düsseldorf


Final provisions

This privacy policy and the terms and conditions of use are subject exclusively to German law.

If you are using this web site outside Germany, we would like to point out that other statutory regulations may exist abroad that are not applicable during the use of our web site. Should you have any questions in this respect please contact us at:

This privacy policy and the terms and conditions of use were updated on 12 July 2017 and came into force on the same date.




Thank you for your attention!