Sales Operations Specialist
Full timeSan Mateo, CA
Ecovacs Robotics is looking for a talented Sales Operations Specialist who is experienced in order/inventory/logistics management and is goal-oriented and self-motivated. The successful applicant will be responsible for maintaining client and vendor relations and performing a variety of sales operations and data entry tasks. The ideal candidate will have a strong background in working with multiple internal and external partners, has a good working knowledge of warehousing and logistics, executes extremely well, and is able to multi-task, pivot quickly, and adapt to new strategies, tactics, and business needs while driving operational excellence.
responsibilities
  • Daily review of SAP opportunities 
  • Data Entry including processing orders, closing orders, invoicing for specified accounts
  • Partner closely with major business functions including Finance, Sales, and Customer Care to resolve order questions and process orders quickly without errors
  • Resolve shipment delays/issues with 3PL and other fulfillment centers 
  • Create and maintain Order Management documented procedures
  • Train new order processing associates (procedures, systems, etc.)
  • Drive sales operations process improvements
  • Maintain strict confidentiality in all communications
  • Perform other duties as assigned
minimum qualifications
  • Minimum 3 years of administrative support experience, preferably in a Sales Operations environment
  • Experience in an environment supporting large consumer electronic retail chains preferred
  • Ability to work independently and handle multiple projects 
  • Excellent written and verbal communication skills
  • Proven experience in utilizing ERP systems, EDI, and related technologies 
  • Self-motivated, passionate team player with a “can do” attitude and a high level of initiative and assertiveness
  • Strong multi-tasking and organizational skills, and ability to work within tight deadlines
  • Strong problem solving skills including applying good judgment
  • Natural ability to take ownership and take appropriate actions

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.