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HOME > DOWNLOAD > 02-Unable to connect to the APP


Unable to connect to the App


•  See if your router has a compatibility issue with your DEEBOT. Please refer to the Router Compatibility List.

BrandModelFirmware VersionHardware VersionRsolution
LogitechLAN-W300N/R2.17RevAThis router is incompatible with Wi-Fi connected robots. Please try a different router.
Netgear N600V1.0.1.18_1.0.63
This router is incompatible with Wi-Fi connected robots. Please try a different router.
AT&T5268ACFXN5271712602173300This router is incompatible with Wi-Fi connected robots. Please try a different router.
TP-LINKTL-R470P-AC1.0.2 Build 180706 Rel.40722sTL-R470P-AC 2.0 00000000The Android App may not work with this router. Please try a different router. The iOS App may take multiple setup attempts to connect.
 
•  
A factory reset of DEEBOT need to be performed. Switch ON the DEEBOT and long press the RESET button until you hear a beep or a piece of music. This can take 5-7 seconds.

•  Erase the App from your smart phone, then re-open the ECOVACS App/ECOVACS Home App and try again. For Apple smart phone users, double click the HOME button and swipe over the app to close it.
9-Reset.png

•  Make sure to enter the correct Wi-Fi login with the correct Wi-Fi password as it is case sensitive.

10-Enter correct WIFI password.png
*Enter correct Wi-Fi name and password. Do not type ECOVACS username and password.

  

•  Check your smart phone and make small preparations:

ü Turn OFF the cellular network on your smartphone.

ü If you're using an Android smart phone, please turn ON the location services.

  ü    Allow the ECOVACS APP/ECOVACS HOME APP to have access to your wireless data including the WLAN & Cellular network settings.

    GIF-授权 官网.gif
* The Gif is the reference for Apple users to allow access to WLAN & Cellular network. For Android users, please do the step based on actual Android Operating System.

 
Check your router and make small preparations:

•  The DEEBOT does not support 5G Wi-Fi. Make sure to use a 2.4G Wi-Fi connection. If your router provides a mixed Wi-Fi connection, we suggest separating the 2.4G and 5G connections with different passwords. 

     GIF-切换2.4G 官网.gif
*The Gif is the reference for Apple users to switch 2.4G Wi-Fi to 5G Wi-Fi. For Android users, please do the step based on actual Android Operating System.

ü The router settings do not have any MAC address filter functions enabled. The data transfer channel is set between 1-13.

ü The security key protection mode is set at WPA/WPA2 (please note WEP is NOT working).

ü Reboot your router and retry.

ü   For detailed operations, please contact the router supplier.


•  Use the "hotspot" from another smart phone as the Wi-Fi signal and see if you can connect to the App.

•  If you are still having trouble connecting to the App, please contact ECOVACS customer care.

Thank you for your attention!