Last Updated 9.8.17
Information We Collect
We collect the information that you share with us, including:
• Personal Information: "Personal Information" is information that can personally identify you, such as your name, email address and telephone number. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Site. Personal Information that we collect depends on how you use the Site. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Site; and
• General Information: When you visit the Site, we may collect various categories of general non-personal information ("General Information"). General Information includes browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Site.
Cookies and IP Addresses
This site may contain links to other websites. Ecovacs Robotics is not responsible for the privacy practices or the content of other sites.
Your Personal Information
Third-Party Service Providers
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance such as tailoring content on our sites and serving ads on our behalf, providing search results and links, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes. Customer information is considered to be an asset of Ecovacs Robotics and as such may be transferred to another company as part of an acquisition of Ecovacs Robotics.
The Ecovacs Robotics Website takes every precaution to protect our users' information. When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with https:// instead of http://.
Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us here with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.
Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, Ecovacs Robotics will respect your wishes. If you are a registered user, you may change your preferences to receive or not to receive email or other communications from us by logging in to your account and indicating those preferences on the "My Account" section.
You may also instruct Ecovacs Robotics to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email. Ecovacs Robotics may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Ecovacs Robotics or using the Service, you may continue to receive communications from Ecovacs Robotics to any name and/or email address not specified in your opt-out request.
Visitors from Outside of the United States
We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the Site (including the software, applications and services provided on the Site) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive.
When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the Sites, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with "https://" instead of "http://".
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our website.