Ecovacs Online Store Returns Only
RETURNS AND EXCHANGES
Ecovacs Online Store customers (You) are allowed a 30-Day-Refund or Exchange-Period. All requirements under this Refund/Exchange Policy must be followed in order to receive a full refund.
You will receive a full refund if You provide Us with the following:
- Original receipt
- Return Material Authorization Number* (RMA Number)
- Original packaging
- All accessories originally included with the Product
Full Refund may include full cash refund, exchange of products, or store credits. All refunds will only be issued via the original form of payment. Original shipping costs will be deducted from any refund amount except in the case of Defective Product.(If you paid through Affirm, refund will be sent through Affirm.)
*Please keep the original receipt and contact Us for a ‘Return Material Authorization Number’ (RMA Number). Products are NOT refundable if You return to Us without the RMA. Ensure You clearly mark the package and shipping label with the RMA before shipping.
DISCLAIMER: Merchandise that has been excessively worn, used, or altered that are not suitable for resale will not be accepted for a refund or exchange. Merchandise showing malicious physical damage caused by customers are not covered under this policy.
We reserve the right not to accept returns for credit after 30 days of the original ship date.
When the Refund Product was purchased together with other Products that resulted in a bundle discount, the bundle discount will be immediately voided upon refund. The discount amount of other products will be revoked and deducted from the refund amount You ultimately receive. This policy applies to any kind of bundle discounts including but not limited to gift cards, free gifts, quantity purchase, etc.
If you receive a damaged or defective Product, we will replace it with the same product. If the current model is out of stock, we will replace it with a similar model. We will ensure that the quality and performance of the new model are the same or better than the original model you purchased to ensure your satisfaction. If You would like to exchange it for other products, please contact us first at firstname.lastname@example.org. All replacements will be initiated once We confirm receipt of the returned Product.
All Refund Products should be shipped back to the address assigned with RMA Number clearly marked. Shipping fee must be prepaid by the customer.
We warrant that the Products purchased hereunder shall be free from defects in material and workmanship upon the terms of its standard warranty statement in the product literature provided with your Product for a period of 12 months from the date of purchase. We do not warrant Products not purchased from Us or Our Dealers. Full details of our warranty policy here: https://www.ecovacs.com/global/support/warranty
LIMITATIONS ON WARRANTY
The warranties set forth above do not cover: (i) defects due to improper installation, maintenance, use or abuse of the Products; (ii) alterations, modifications or repairs to the Products not authorized or made by Us; (iii) use of parts not manufactured or supplied by Us; and (iv) any operation of the Products in excess of the Product’s rating, specifications or intended use. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE SHALL, UNDER NO CIRCUMSTANCE, BE HELD LIABLE FOR ANY SPECIAL DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAWS.