Hello T8  Family products users， During recent routine product testing and inspection procedures, the company discovered a firmware issue for our DEEBOT OZMO T8 Family products (including DEEBOT OZMO T8 AIVI, DEEBOT OZMO T8, DEEBOT OZMO T8+). There is a chance that some users who are using their DEEBOTs without upgrading to the latest version of the firmware may encounter issues. As a result, the DEEBOT may not be able to clean normally during September and October 2020. To avoid the situation and not affecting your cleaning experience, please follow below steps to have your DEEBOT with latest firmware version: Step1: Connect your DEEBOT to ECOVACS Home App Step 2: You will receive a notification about the firmware upgrade and you will then need to press the “Update” button and wait until the whole process is completed. Step 3: If there’s no notification pops out, please go to Additional Settings > About DEEBOT > Firmware Version > Turn On “Automatic Update. This action will make sure your DEEBOT with latest firmware. Thank you for being with us and sorry for any inconvenience that we may cause you. ECOVACS Team