Terms of Use



1. General

Welcome to the Ecovacs website https://www.ecovacs.com/uk (hereinafter referred to as the "Website"). This website is operated by Ecovacs Europe GmbH, Holzstraße 2, 40221 Düsseldorf, Germany (hereinafter referred to as "Ecovacs Europe"). Please read these terms of use ("Terms of Use") carefully and ensure that you understand the content inter alia, the disclaimer. By using the website, you agree to the terms of use. If you do not agree to the terms of use, please do not use the website. The terms of use also apply if you use the website or domains thereof from other websites that grant access to the website or parts thereof. The following terms and conditions apply when you visit the website. If you have any questions or would like to make comments, please contact us at the following e-mail address: info@ecovacs-europe.com

2. Property rights

Trademarks, service content, technological descriptions, designs, texts and other intellectual and creative services on this website are the exclusive property of Ecovacs Europe and its affiliate companies, which have granted Ecovacs Europe the right to use them. The content of this website may only be used with the prior written consent of Ecovacs Europe. Therefore, copying, printing, editing, publishing, posting and distributing text, images and videos from this website is expressly prohibited. If you violate the intellectual property rights of Ecovacs Europe or its affiliate companies, you will be held liable under the applicable civil law provisions and will be prosecuted accordingly.

Without prejudice to our other rights, we reserve the right to refuse you access to this website if you have violated these terms of use.

3. Security notice

We endeavour to make every effort to keep the content of this website accurate and up-to-date, although this cannot be guaranteed. The website may contain obsolete information or inaccuracies for various reasons. Please contact us before using the information contained in this website so that we can check its veracity. The current contact details of Ecovacs Europe can be found in the Legal Notice on the website. Ecovacs Europe reserves the right to update information on this website without prior notice. Likewise, amendments and/or updates to product information and processes can be made on this website at any time and without notice.



4. Changes to the Terms of use

We will let you know if we intend to change these terms of use. We are entitled to change these terms of use (i) if this becomes necessary by virtue of applicable legal provisions or suits, litigations and / or requests from public and government authorities, (ii) in the course of advancement of services and products, (iii) on technical grounds, (iv) due to operational requirements or (v) if an amendment to provisions benefits the user. We will notify you of the proposed change before it comes into force; this is done through the user interface, by email or by any other appropriate means.

5.        Legal Disclaimer

Ecovacs Europe endeavours to make every effort to ensure the topicality, correctness, completeness and quality of the information provided in this website, as well as to ensure the continuity and security of the website. However, Ecovacs Europe is not liable for losses that arise due to legal, technical and other risks that Ecovacs Europe cannot anticipate or prevent and over which Ecovacs Europe has no control, including but not limited to computer viruses, Trojans, hackers, system instability, defects in the services of third parties, government actions, etc. Ecovacs Europe assumes no legal liability for accidental or indirect, special or collateral damage or claims arising from your use of this website, unless the claims for damages (i) are the result of wilful or grossly negligent conduct on the part of Ecovacs Europe or its legal representatives or vicarious agents or (ii) you suffer an injury to life, body or health through the use of the website. This also applies to third-party information, including links.

6. Links to other websites

The website may contain links and references to other websites that are not operated by Ecovacs Europe. Unless otherwise stated, Ecovacs Europe does not operate any of these other websites and expressly distances itself from all of the content on these pages. Besides, Ecovacs Europe is also not liable for damages that arise from and in connection with using such links. Ecovacs Europe reserves the right to customize or provide links to other websites without express written consent and to delete such links at any time, if it seems appropriate.

7. Privacy Policy

Your privacy is important to us - please read the "Ecovacs Data Protection Declaration", which explains what type of personal data we collect from you and your devices, how we use your personal data and the legal basis on which the processing of your personal data takes place . We comply with all applicable data protection laws and regulations and the regulations in the "Ecovacs Data Protection Declaration" to duly protect, collect, use, store, transmit, process and share your personal data. Please note that the "Ecovacs data protection declaration" is an integral part of these terms of use. Please read "Ecovacs Data Protection Declaration" carefully. In the event of a conflict between the content of these terms of use and the "Ecovacs Data Protection Declaration" or if no information on the protection of personal data is given in these terms of use, the content of the "Ecovacs data protection declaration" shall prevail.

8. Final provisions

If one or more of the above regulations differ from the legal regulations, they are void or cannot be enforced, the validity of the remaining regulations remains unaffected. These terms of use and the "Ecovacs Privacy Policy" are subject to German law, excluding the rules of referral to private international law and the regulations of the United Nations Convention on Contracts for the International Sale of Goods.

In a case where you use this website outside of Germany, we would like to point out that there may be other legal regulations in other countries that do not find application when using this website. If you have any questions, please contact us at the following email address: info@ecovacs-europe.com

9. Activities and responsibilities within Ecovacs

As a global company, Ecovacs has numerous branches or affiliated companies in different countries. These subsidiary or affiliated companies may perform different activities and tasks in relation to your use of this website. Ecovacs Robotics Co., Ltd., our registered office in the People's Republic of China, is responsible for the development of this website, and Ecovacs Europe is a subsidiary company that operates this website in Europe.

These Terms of use and the Ecovacs Privacy Policy were updated on 25th March, 2020 and came into effect on the same day.