Privacy Policy
Last updated: 25 March 2020
This Privacy Policy describes our practices regarding the collection, use,
disclosure, transmission and storage of your personal information in connection
with your use of this website.
We reserve the right to change this Privacy Policy in due course and
publish the changes here. For this reason, we recommend that you check this
privacy policy regularly for changes. Changes to this privacy policy will
become effective upon publication on this page.
I Contact
details
Ecovacs is a global company with numerous branches or affiliated companies
in various countries. These branches or affiliated companies may each have to
perform different activities and responsibilities with respect to the
collection and processing of your personal information.
The responsibility for the processing of personal data in connection with
the website www.ecovacs.com/de (the "Website") within the meaning of
the General Data Protection Regulation ("GDPR"), national data
protection laws of other Member States and other relevant data protection
legislation is with:
Ecovacs Europe GmbH
Address: Holzstraße 2, 40221 Düsseldorf, Germany
Telefone: +49 211 5380 4300
E-Mail: info@ecovacs-europe.com
Website: www.ecovacs.com/de
The Chief Privacy Officer of the responsible comany is:
DataCo GmbH
Address: Dachauer Str. 65, 80335 Munich
Telefone: +49 (0) 89 40 458 40
E-Mail: datenschutz@dataguard.de
Website: www.dataguard.de
The website is operated and maintained by one of our affiliated companies having
registered office in the People's Republic of China. The People's Republic of
China has not been recognised by the European Union as a country with an
adequate level of data protection. In order to adequately protect your personal
data, the processing of your personal data will only be carried out in
accordance with a specific contract which contains the standard contractual
clauses for the transfer of personal data to processors located in countries
outside the European Union or the European Economic Area.
II Rights
of the concerned persons
You have the right to request information as to whether we hold personal
data about you and, if so, you may also request access to your personal data.
You can also have your personal data corrected or deleted at any time or
restrict our processing of your data, provided the legal requirements are met.
If the processing is based on our legitimate interests, you may also have the
right to object to the data processing at any time.
If the processing of your data is based on your consent, you are entitled
to revoke your consent at any time. In this case we will stop processing the
personal data you have agreed to.
Insofar as the processing of your personal data is based on your consent or
on a contract with you, or if the processing happens in automated ways and you
have provided us with your personal data, we will send you your personal data
in a machine-readable format upon request so that you can use this data with
other service providers
If you believe that the processing of your data violates data protection
legislation, you have the right to lodge a complaint with a regulatory
authority.
III General
information on data processing
(1) Scope of
the processing of personal data
Your personal data is processed for the purpose of providing you with a
functioning website, providing you with customer support and better services,
and improving the quality of our products (e.g. by developing new products and
improving the functionality of existing products so that you have high-quality
services that are suitable for you). Except as otherwise set out in this
Privacy Policy, you are under no obligation to provide us with personal
information, but if you voluntarily provide us with the information listed in
this Privacy Policy at our request, you will benefit from better, more
personalized services and faster responses.
(2) Legal
basis for the processing of personal data
We may process your personal data for the purposes described in this
Privacy Policy if at least one of the following conditions is met: the
processing is carried out with your consent, to fulfil a legal obligation to
which we are subjected, to fulfil a contract to which you are party in order to
protect the vital interests of yourself or another natural person, or if we
believe that the processing is necessary to protect our legitimate interests or
the legitimate interests of a third party.
(3) Deletion
of data and duration of storage
We only store your personal data for as long as is necessary to fulfil the
purpose, or as required or permitted by applicable law. When determining the
retention period, we carefully examine whether there is any need to collect
personal information at all, and if we determine a relevant need, we retain the
information for the shortest possible period of time during which the purpose
for which the information was collected can be fulfilled, unless a longer
retention period is required by law. If your personal information is no longer
necessary for the purposes set out in this Privacy Policy, we will immediately
delete or make anonymous the personal information collected from you.
IV Collection
of data when you visit the website and creation of log files
(1) Description
and scope of data processing
Each time you visit the website, our system automatically collects data and
information about the computer system of your device.
The following data is collected:
(a) Information
about the browser type and version used
(b) Your operating
system
(c) Your IPAddress
(d) Date and time
of access
(e) Websites from
which you have been directed to this website
(f) Information
regarding your Internet service provider of the user
(g) Information on
websites from which you have accessed the website
(h) Information
about web pages that your system calls up via the website
This information is stored in the log files of our system.
(2) Purpose
and legal basis for the collection of data and creation of log files
Temporary storage of the IP address is necessary to protect our legitimate
interest in enabling the website to be made available on your device and to
identify potential threats to our IT systems (e.g. hacker or other cyber
attacks). For this purpose, your IP address and the duration of the session
will be saved. The data is stored in log files to ensure the functionality of
the website. In addition, the data we collect is used to improve the
performance of the website and to ensure the security of our IT systems. We do
not use the data collected in this context for marketing purposes. The legal
basis for this processing is Art. 6 (1) f) GDPR.
(3) Duration
of data storage
The data is deleted as soon as it is no longer required for the purpose for
which it was collected. In the case of the collection of data relevant to the
website, the data will be deleted as soon as the current session is terminated.
In the case of storage of data in log files, the data concerned shall be stored
for a maximum period of thirty (30) days. If a longer storage period is
required, your IP address will be anonymised or falsified, provided this is
compatible with the purpose for which we use your personal data after the
storage period has expired. Anonymisation or falsification of your personal
data is in particular not compatible with the purposes for which we store your
data, if your IP address is connected to an attempt at cyber attack and is
blocked for future access to the website.
V Use
of cookies
(1) Description
and scope of data processing
Cookies are used on this website. Cookies are text files that are stored in
your web browser and on your device. When you access a website, a cookie may be
stored in your operating system. This cookie contains a characteristic string
of characters that clearly identifies the browser you are using to access the
site.
We use cookies to make the website more user-friendly and, for example, to
make browsing easier for you. Cookies, which are then stored as small data
files, can also be used, for example, to avoid having to enter your data on the
website several times, or they can help to determine the security of your
account.
Our system may use cookies to automatically collect your language
preferences and login information (including user name and password).
(2) Purpose
and legal basis for the use of cookies
The purpose of using technically necessary cookies is to protect our
legitimate interest in making it easier for users to use websites. Some
functions of the website cannot be offered without the use of cookies. For this
purpose it is necessary that the browser is recognized. The legal basis for
this processing is Art. 6 (1) f) GDPR.
(3) Storage
duration and opt-out
Cookies are stored on the user's device and transmitted to us. This gives
you as a user full control over the use of your cookies. By changing the
settings in your web browser, you can deactivate or restrict the transmission
of cookies. If you disable cookies on the Site, you may not be able to access
or use all features of the Site. Each cookie has a specific lifetime and is
automatically deleted at the end of its lifetime.
VI Contact
and e-mail data
(1) Description
and scope of data processing
A contact form is available on the website which can be used for electronic
contacts. If you use this form, the data you enter will be sent to us and
stored. These are the following data:
(a) E-mail address
(b) Subject
(c) Request of the
user
(d) Security code
We may also contact you at the e-mail address you provide to respond to
your inquiries. In this case the transmitted message is stored in our systems.
No data will be passed on to third parties. The data will be used
exclusively for processing your request.
To handle your requests, we use Zendesk Support, which is provided by
Zendesk Inc, 1019 Market St, San Francisco, CA 94103, USA. Zendesk Support is a
cloud-based solution for improving customer service and managing our interactions
with you.
When you submit a request, Zendesk Support sets a cookie to measure the
number of pending and completed requests and our response times in processing
such requests. This data is used to improve our customer service.
When we use Zendesk Support, your personal information may be processed on
servers located in the USA. The USA is not recognised by the European Union as
a country with an adequate level of data protection. To ensure the adequate
protection of your personal data, Zendesk is certified under the EU-US Privacy
Shield and is committed to complying with binding internal data protection
regulations.
(2) Purpose
and legal basis for the collection of contact and e-mail data
The personal data collected from your entry will only be used by us for
communication purposes.
The processing of personal data serves our legitimate interest in providing
you with a customer-friendly method of contacting us, or is necessary for the
implementation of pre-contractual measures which are carried out in response to
your request. The legal basis for the processing is Art. 6 (1) f) GDPR or Art.
6 (1) b) GDPR.
Furthermore, we use the data contained in the log files to prevent misuse
of the contact data and to ensure the security of our IT systems.
(3) Duration
of data storage
The data is deleted as soon as it is no longer required for the purpose for
which it was collected. With regard to the personal data from the input mask in
the contact form and data sent by e-mail, it applies that the data in question
will be deleted at the end of the conversation with the user, i.e. when your
request has been completed in full. Provided that the content of the
correspondence is not required for proper documentation (e.g. if you make a
warranty claim) and no statutory retention periods apply to the correspondence,
the correspondence will be deleted one month after we have received the last
message from you.
VII Transfer
of information
As a matter of principle, we do not pass on your personal data to third
companies, other organisations or persons. In the following exceptional
circumstances we will disclose your personal information for legal, appropriate
and necessary purposes. Third parties who receive such information have no
right to share or transfer personal information for any other purpose that is
not disclosed to you under this Privacy Policy.
(1) The disclosure of
data with your prior express permission or consent is necessary to provide you
with products and services. This also applies in particular if you send us an
inquiry about a specific product manufactured by one of our affiliated
companies.
(2) The transmission of
data takes place in connection with a takeover, merger or reorganisation of our
company.
(3) Your personal data
will be passed on in accordance with legal provisions and mandatory
requirements of the regulatory authorities.
VIII Cross-border
transmission
The personal data collected and generated during your use of the website
will be stored on our servers in the European Union and will not be transferred
to third parties outside the European Union, unless this is expressly stated in
this privacy policy.
IX Disclosure
of data
We will not make your personal data public. If disclosure is necessary, we
will notify you of the purpose of the disclosure, the nature of the information
disclosed and the extent of any sensitive information involved. We only
disclose data with your prior explicit consent.
X Tracking
and Online Advertising
We participate in interest-based advertising and use the services of
advertising companies to show you targeted advertising based on your browsing
history and interests. We allow external online advertising networks, social
media companies and other third party services to collect data about your use
of the website over time to serve or display ads to you on the website, other
web pages, apps or services you use, and other devices you use. Typically, but
not always, the data used for interest-based advertising is collected using
cookies or similar tracking technologies.We may share a general account
identifier (such as an email address or user ID) or hash data with our
third-party advertisers to enable your identification on multiple devices. We
use this information, together with our external partners, to better tailor the
advertising you see online to your interests and to provide advertising-related
services such as reporting, attribution, analysis and market research.
(1) Google Ads
The website uses Google Ads to display advertising on other websites.
Google Ads is an online advertising network operated by Google Ireland Limited,
Gordon House, Barrow Street Dublin 4, Ireland, ("Google"). As part of
Google Ads we use conversion tracking functions.
Every time you click on an ad provided by Google Ads, Google stores a
cookie on your device that expires after 30 days. If you click on a Google Ad
and are redirected to the website, Google can trace that you have been guided
to the website by a Google Ad and collects data on your use of the website until
the cookie expires.
The data obtained with the help of the cookie is used to compile conversion
statistics for us and to invoice the services Google provides for us. The
conversion statistics tell us how many visitors were redirected to the website
via Google Ads and how they used the website. However, this does not provide us
with any data by which you can be directly identified.
Google Ads is only activated if you agree to this by adjusting the
appropriate cookie settings the first time you visit the website. The legal
basis for the use of Google Ads is Art. 6 (1) a) GDPR. You can revoke your
consent and disable tracking via Google Ads by
-
deactivating the cookie for Google Conversion Tracking in your browser or
-
declaring an opt-out at http://www.google.com/settings/ads.
If your Personal Information is transferred to Google's affiliates in the
United States, which is not recognized by the European Union as a country with
an adequate level of data protection, an adequate level of data protection for
your Personal Information is assured because Google's affiliates are certified
under the EU-US Privacy Shield.
(2) Google Analytics
The website also uses Google Analytics, a web analysis service provided by
Google. Google Analytics uses cookies to help us analyse how you use the
website, to generate reports on website activity and to provide other services
relating to your use of the website and the internet. The data generated by the
cookie about your use of the website (including your IP address) may be
transmitted by Google and its affiliated companies to servers in the USA and
stored there.However, if IP anonymisation is activated on the website, Google
will truncate your IP address before transmitting it within the member states
of the European Union or in countries of the European Economic Area. Only in
exceptional cases the unabridged IP address will be transmitted to a Google server
in the USA and shortened there. The IP address transmitted by your browser in
the context of Google Analytics is not mixed with other Google data.
The data sent by us in connection with cookies, user identification (e.g.
user IDs) or advertising IDs are automatically deleted after 14 months. Data
are automatically deleted once a month when their retention period has expired.
For more information about the terms of use and privacy policy of Google
Analytics, please visit https://www.google.com/analytics/terms/gb.html or
https://policies.google.com/.
Google Analytics is only activated if you agree to this by accepting the
corresponding cookie settings during your first visit to the website. The legal
basis for the use of Google Analytics is Art. 6 (1) a) GDPR.You can withdraw
your consent and deactivate tracking via Google Analytics by
-
deactivating the cookie for Google Conversion Tracking in your browser settings
or
-
declaring an opt-out athttps://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh?hl=en.
You can also prevent Google from collecting and processing the data
generated by the cookie about your use of the website (including your IP
address) by downloading and installing the browser add-on from the following
link: https://tools.google.com/dlpage/gaoptout?hl=en.
(3) Mixpanel
The website uses Mixpanel, a web analytics tool provided by Mixpanel, Inc,
One Front Street, Floor 28, San Francisco, CA 94111, USA.
Mixpanel uses cookie and pixel technologies to analyze your user behavior
on the website and creates logs of your use of the website and your
interactions with it. These logs are used to understand and improve your user
experience and to make general improvements to the site.
Mixpanel is only activated if you agree to this by setting the appropriate
cookie settings on your first visit to the website. The legal basis for the use
of Mixpanel is Art. 6 (1) a) GDPR.
In the course of analysis by Mixpanel, your personal data may be processed
on servers located in the USA. The USA is not recognised by the European Union
as a country with an adequate level of data protection. In order to guarantee
the adequate protection of your personal data, Mixpanel is certified within
framework of the EU-US Privacy Shield.
XI Social
Share Buttons
The website uses social media plugins from Facebook and Twitter. The
Facebook Plug-in is operated by Facebook Ireland Ltd, 4 Grand Canal Square,
Dublin 2 Dublin, Ireland, ("Facebook"). The Twitter plugin is
operated by Twitter, Inc., 1355 Market St, Suite 900, San Francisco, CA 94103,
USA ("Twitter").
In this context we use a "two-click solution". This means that
when you access the website, no personal data is automatically transmitted to
the providers of such plug-ins. You can recognize the respective provider of
these plugins by their logo. If you click on the logo of the respective plugin,
the plugin will be activated and your browser will establish a direct
connection to the provider of the plugin. The plugin operator receives the
information that you have visited the website and the data described above from
the log files, regardless of whether you have registered with the operator in
question or not.
By activating the plugin, personal data is transmitted to the respective
operator and stored on servers in the USA. We have no influence on which data
is transmitted to the operator of the plugin in question, nor do we have any
comprehensive knowledge of the extent to which the operator collects personal
data, the purpose for which such data is used and how long it is stored.
The operator of the plugin in question uses such data to create user
profiles, which are used for advertising purposes, market research and/or to
optimise its website. This use of personal information is specifically designed
to show you advertisements that match your interests and to inform other users
about your activities on the site. You have the right to object to the creation
of such profiles. To exercise this right, you must send a request directly to
the operator of the plugin concerned.
You agree to the transmission of personal data to the operator of the
plugin in question if you click on the plugin and thus activate it. The legal
basis for this processing of personal data is Art. 6 (1) a) GDPR.
The personal data is transmitted to the operator of the plugin in question,
even if you have not registered with this operator and even if you are not
logged into your account. If you are logged into your account, the operator of
the plugin in question is able to link your visit to the website to your
personal account. When you interact with such plugins, this information is also
stored in your personal account and displayed to your contacts.
For more information on the use of your personal data by Facebook and
Twitter, please refer to the privacy policy of the respective company.
Facebook's privacy policy can be found at
http://www.facebook.com/policy.php; for more information on the collection of
personal data: http://www.facebook.com/help/186325668085084 or
http://www.facebook.com/about/privacy/your-info-on-other#applications.
The Twitter privacy policy can be found at: https://twitter.com/privacy.
Please note that Twitter is certified under the EU-US Privacy Shield:
https://www.privacyshield.gov/EU-US-Framework.
XII YouTube
Videos
We have embedded videos on the website, which are provided by
www.youtube.com and can be played directly on the website. YouTube is a service
operated by Google. All videos are embedded in data protection mode. This means
that personal data is only then transmitted to YouTube when you click on the
play button.
When you click "Play", Google receives information that you have
visited the page of the website where the video is embedded. YouTube also uses
cookies to collect information about the website's users and submits that
information to Google, whether or not you are registered with YouTube and
whether or not you are logged into your personal account. If you are signed in
to your personal account, Google is able to link your visit to the site to your
personal account.
Google stores your personal data as a user profile and uses this data for
advertising and market research purposes and/or to optimize its websites. This
information is used in particular to show you advertisements that match your
interests, whether or not you are registered with YouTube. You have the right
to object to the creation of such profiles. To exercise this right, you must
submit a request directly to Google.
For more information about Google's collection and use of personal
information and your rights regarding this use, please see Google's privacy
policy: https://policies.google.com/privacy?hl=de&gl=de.
We use videos provided by YouTube to protect our legitimate interest in
presenting content to you in an attractive and optimized form. The legal basis
for the processing is Art. 6 (1) f) GDPR.
XIII Security