Price Match Guarantee

Welcome to (the website). ECOVACS ROBOTICS HOLDINGS LIMITED (“ECOVACS”, “we”, “us” and “our”) provides price match guarantee within our website!

We’ll match the product price if you buy a qualifying model at then find the identical model for lower price at

We'll refund you the difference if the below terms are satisfied:

  • The price match guarantee is only valid for 30 days after you purchase.
  • If we lower our ECOVACS Official online price within 30 days of your purchase, we will match our lower price, upon request.
  • The product you purchased and the product advertised at a lower price must be within the same Territory of United Kingdom.
  • Product must be a matching brand, model number and color to qualify as it appears on official ECOVACS online store.
  • We need you to provide the order number or email used when placing an order at to check and refund.

Our Price Match Guarantee does not cover:

  • ECOVACS ALL Accessories
  • Lower price which is the result of a violation of ECOVACS advertising policy or if doing so would result in a violation of a ECOVACS policy where the law permits.

Contact customer service to refund the difference:

  • E-mail:
  • Tel: 020-30089783 (Local rate)
  • Working time: Mon-Fri, 8:00 - 16:00

* ECOVACS reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.