Privacy Policy
Effective date: May 31, 2025
This Privacy Policy describes Our policies on the collection, use, retention, disclosure and share of information about You in connection with Your use of Our Services, including those offered through Our websites (“Websites”), through Our electronics and/or consumer products (“Products”) and services (collectively, the “Services”).
The terms “We”, “Our”, “Us” and “Ecovacs” refer exclusively to ECOVACS GLOBAL PTE.LTD. and its subsidiaries and affiliates. The terms “You” and “Your” refer exclusively to You, as a user of the Services.
We reserve the right to change Our Privacy Policy from time to time by posting the changes here. We will notify You of any changes by posting the new Privacy Policy on this page. If We make any changes to this Privacy Policy that significantly affect Your rights, We will let You know via email and/or a prominent notice on Our Website or through Our Services, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your use of Our Services after We have made changes to Our Privacy Policy will mean that You have accepted those changes.
BY USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE THE SERVICES.
If You have questions about anything in Our Privacy Policy, please contact us through the information as disclosed in this Policy.
- IP address of the calling computer
- Operating system of the calling computer
- Browser version of the calling computer
- Name of the retrieved file/website
- Date and time of retrieval
- Transferred amount of data
- Referring URL
The processing described in this section is necessary to provide you with the Website services as part of our contractual arrangements and relies on section 15(3) of the PDPA.
If you choose to register your product with us, we will collect the information about your product such as the product serial number, your contact information such as the email address, your phone number, information about the product purchase order such as the purchase channel, purchase order number, and the purchase date. We use this information to provide you with customer service, including dealing with any enquiries or complaints, providing after-sales issue solution. In this condition, the processing of your personal data is necessary to perform an agreement with you. We may also use the information to compile analysis, improve our product and services, and to determine products and services that may be of interest to you and send you related notices through email.
The processing described in this section is necessary to provide you with the Website services as part of our contractual arrangements and relies on section 15(3) of the PDPA.
The processing described in this section is necessary to provide you with the Website services as part of our contractual arrangements and relies on section 15(3) of the PDPA.
You may log out of the membership by contacting us with the information provided in Chapter 12 of this Privacy Policy.
The information collected will be used to provide and improve our customer services. The processing described in this section is necessary to provide you with the services requested. The processing described in this section is necessary to provide you with the Website services as part of our contractual arrangements and relies on section 15(3) of the PDPA.
Transactions involving Third Parties: We also offer services or sell product lines jointly with third-party businesses or personnel, such as affiliates, promotion platforms providing such services and events participants. You can tell when a third party is involved in your transactions, and we share customers' personal information related to those transactions with that third party, include information relating to online purchases and actions made by you, order IDs, order timestamps, product information, purchase amount and other purchasing information of products and services.
The processing described in this section is necessary to provide you with the Ecovacs products and services as part of our contractual arrangements and relies on section 15(3) of the PDPA.
We use this information to compile analysis, spot the potential common faults and market needs, which help us deliver you with satisfied product and services. The processing relies on your deemed consent pursuant to section 15(3) of the PDPA.
The processing relies on consent given under section 14 of the PDPA.
The registration for the newsletter can be terminated at any time by using the unsubscribe link contained in each newsletter or by contacting us at the contact details.
We involve Advertising Providers to identify advertising that might be of interest for you and/or for products that can be used with your Device and to present them to you within the website and to analyze the effectiveness of our advertisements presented in the website and your interactions with them. This information will not be used to identify you personally, but to analyze it in a pseudonymized way. This technology enables us to pursue our legitimate interests to present you advertisements that suit your individual interests and to perform direct marketing campaigns for our products and services to our customers.
The processing relies on consent given under section 14 of the PDPA.
You may opt-out from such personalized advertising, by using the "Do Not Track" or relevant functions of a supporting browser, by deactivating the execution of script code in your browser or through other methods as described in this Privacy Policy or those of the service providers. Please note that electing to opt out will not prevent advertisements from appearing in your browser or applications. However, opting out will allow the advertisements pushed to you to be irrelevant to your interests.
We collect this data in order to enable participation in the competition, to carry out the competition, to inform the participant of a prize, if applicable, and to send the participant a possible prize.
We process the participants' personal information to conduct the competition and to determine and notify the winners.
Insofar as participants provide information as part of their participation that is not required for participation in the respective competition, this is done on a voluntary basis.
If you do not provide us with the data required to participate in a competition, it will not be possible to participate in the competition or to contact you regarding notification of a prize.
The processing relies on your deemed consent pursuant to section 15(3) of the PDPA.
Cookies are pieces of information that are transferred from our web server or third-party web servers to your browser and stored there for later retrieval. Cookies may be small files or other types of information storage. Information is stored in cookies that is related to the specific end device used. Cookies contain a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again. A cookie also contains information about its origin and the storage period. However, this does not mean that we gain immediate knowledge of your identity.
We also use third-party tools and functions, for example, to expand the functional scope of the website, to analyze the use of the website, and to optimize the content accordingly. When integrating tools and functions from third-party providers, personal information may be transmitted to the providers of the integrated tools and functions in order to be able to provide the tools and functions. Except for the introductions as below, you may refer to more information about how these third parties collect information in Chapter 6 HOW WE DISCLOSE, SHARE OR TRANSFER THE PERSONAL INFORMATION.
Cookies and third-party tools and functions are referred to uniformly below as "cookies" for the sake of simplicity.
The technically necessary cookies, including their purpose and storage period or deletion period, are explained to you in our cookie banner, which is displayed when you access the website.
We also use non-essential cookies, for example to collect additional information about the interests of visitors to our websites or about their usage behavior, in order to analyze and optimize our website and generally our customer interactions on this basis.
Non-essential cookies, including their purpose and storage period or deletion period, are also explained to you in our cookie banner, which is displayed when you access the website.
Non-essential cookies are only set if you have expressly consented to the setting of non-essential cookies. You can also select different categories of non-essential cookies that you wish to allow in the cookie banner.
When you enter our website, a cookie is stored in your browser, in which the consents you have given or the revocation of these consents are being stored. This data is not shared with the service provider. You can change the settings here: [https://www.cookiebot.com/de/privacy-pol]
Google Analytics
We use the web analytics service Google Analytics with IP anonymization.
JavaScript tags allow us to collect information about your use of the website and the Platform. Google Analytics also regularly uses cookies to collect information about a user's interactions with the website or Platform.
Within the scope of the use of Google Analytics, your IP address and information about the use of the website or Platform, browser type and version, operating system used, the previously visited page and the time of the server request are transferred to Google servers and processed there.
Tracking Pixel
Tracking pixels from various providers are used on our website to track website usage and the actions of website visitors for the purpose of conversion tracking. Tracking pixels from the following providers may be used: LinkedIn, Bing, Meta, Google Ads, Outbrain, Pinterest, Snapchat, Taboola, TikTok, Twitter/X, Yahoo Native (Gemini), Podscribe.
Tracking pixels are a code snippet that allows us to track the actions of website visitors, which further allows us to personalize and improve our advertisements and measure their success. This allows us to evaluate our website for statistical and market research purposes and optimize advertising campaigns.
The data collected via the tracking pixels may be used by the providers of the respective pixels for their own tracking and advertising purposes. For further details, please refer to the privacy statements of the providers of the respective pixels.
If you are a member of a social media platform of one of the providers of the tracking pixels and have allowed the respective provider to do so via the settings of your user account with the social media network, the provider of the social media network or the tracking pixel may link the information collected about your visit to our website to your user account with the respective social media network and use it for the targeted placement of advertisements.
We can also measure the effectiveness of advertisements on the respective social media networks and see whether a user was redirected to our website via such ads (conversion measurement).
In order to display the content of our website correctly and graphically appealing across browsers, we use the font library Web Fonts of Google (hereinafter “Google”). When you call up a website on which a font library is integrated, the required font is loaded into the browser cache in order to display texts and fonts correctly. In doing so, the operator receives the information that the font required for our website or platform was called up from your IP address.
You can prevent the use of such libraries and the associated data transmission by installing a JavaScript blocker (e.g. www.noscript.net). If the use of Web Fonts is not supported or prevented, a default font will be used by your computer.
We use the "extended data protection settings" for embedded YouTube videos, this means that YouTube does not set any cookies.
Nevertheless, when you visit a website with the YouTube plugin, a connection to YouTube is inevitably established and your IP address is transmitted to YouTube in the process.
Further information on data protection at YouTube can be found in YouTube's Data Protection and Security Centre:
https://support.google.com/youtube/topic/2803240?hl=de&ref_topic=6151248
Further information on data processing and data protection at Google can be found in Google's Privacy Policy at https://policies.google.com/privacy?hl=en.
For more information about data processing and data protection at Friendly Captcha, please see the Privacy Policy of Friendly Captcha at ttps://friendlycaptcha.com/en/privacy.
The regional target group approach is used, for example, to automatically show you regional offers or advertising that are often more relevant for users, for the purpose of ensuring a more precise target group approach and thus providing offers and advertising with higher relevance for users.
In doing so, part of the IP address as well as the additional information provided by the user (in particular postal code) are only read out data.
You can prevent geo-targeting, for example, by using a VPN or proxy server that prevents accurate localization. In addition, depending on the browser used, you can also deactivate location localization in the corresponding browser settings (as far as the respective browser supports this).
If you click on one of these social media buttons, you will be redirected to our pages on the respective social media network. In this case, the provider of the respective social media network receives the information that your browser has accessed the corresponding page of our website, even if you do not have a profile with the respective social media network or are not logged in there. This information (including your IP address) is transmitted by your browser directly to a server of the respective provider. If you click on a social media button and are either logged in to the respective social media network or then log in to the page of the respective social media network, the transmitted information can be assigned to your account with the social media network.
For information on the purpose and scope of data collection and processing by the providers of the respective social media network, the provider identification, a contact option and your rights and setting options for data protection, please refer to the respective privacy policy of the providers of the social media networks.
If you visit our social media pages and are logged in to the respective social media network, the provider of the respective social media network can analyze your usage behavior and assign the information collected to your account with the social media network and enrich it there. Even if you are not logged in or if you do not have an account with the respective social media network, personal information may be collected by the provider of the respective social media network, for example your IP address or data collected via a cookie.
The operators of the social media networks can use this data to create user profiles. Based on your user profile, you can then be shown interest-based advertisements both on the websites of the social media network and on other websites.
If you visit one of our social media pages, we are jointly responsible with the provider of the social media network for the collection and processing of your personal information that takes place there. For information on the collection and processing of your personal information that takes place there, we refer you to the privacy policy of the respective social media network.
You can assert your data subject rights both against us and against the provider of the respective social media network. In this context, we would like to point out that we can only influence the processing of personal information and the implementation of data subject rights within the framework of our social media pages within the scope of the possibilities made available to us by the respective provider.
- To create, and administer accounts, fulfil and record transactions, and provide You with related assistance (e.g., technical help, answer inquiries relating to Personal Information, etc.).
- To send administrative information to You, for example, information regarding Our Services and changes to Our terms, conditions, and policies.
- To send You marketing communications and offer other materials that We believe may be of interest to You, such as to send You newsletters or other direct communications.
- To share information with other marketers (and their Services providers) to permit them to send You marketing communications, consistent with Your choices.
- To allow You to participate in sweepstakes, contests or similar promotions.
- To facilitate social sharing functionality if You choose to do so.
- To better understand You and Our other users, so that We can tune and personalize Our offering.
- For trending and statistics, and to improve Our Products and Services.
- For audits, to verify that Our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.
- For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.
- For responding to legal duties, such as requests from public and government authorities.
To the extent that We process Your Personal Information based on Your consent, You may withdraw Your consent at any time.
If the purpose of storage no longer applies or if a storage period provided for by law expires, the personal information will be routinely anonymized or deleted in accordance with the statutory provisions. Unless otherwise required under relevant laws and regulations, if we stop the provision of services or business operation, we will promptly cease to collect your personal information, and also delete or anonymize your personal information collected by us for such purpose without delay. In a case where certain categories of your personal information become unnecessary to be collected or processed to achieve all the applicable purposes specified herein, we will also stop collecting the relevant personal information and/or anonymize or delete those have been collected. We will also give notice to you individually or by publishing the relevant information on our website.
With regard to our affiliates, please note that we are a global operating group of companies, which has multiple legal entities or affiliates across different jurisdictions. The internal departments or organizational units in charge will receive your data to fulfil their tasks, to fulfil contracts with you if necessary, for data processing with your consent or to safeguard our legitimate interests.
With regards to third-party service providers, please note that personal information will only be passed on to third parties within the framework of legal requirements. Categories include those supporting the fulfilling orders of products or services, delivering packages, sending postal mail and email, analyzing data, providing marketing assistance, providing search results and links, processing payments, transmitting content, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
- We currently involve cloud services providers to host the website and store data in Singapore and the United States to collect information about the crash history of the website and your using behavior and to send out push notifications.
- We may provide paid Products and/or Services within Our Services. When You make payments or conduct transactions through Our Websites, We will receive Your transaction information. The information that We collect will include payment method information (such as credit or debit card number, or bank account information), purchase amount, date of purchase, and payment method. Different payment methods may require the collection of different categories of information. The payment method information that We collect will depend upon the payment method that You choose to use from the list of available payment methods that are offered to You by Us.
- We participate in interest-based advertising and use third-party advertising companies to serve You targeted advertisements based on Your online browsing history and Your interests. We permit third-party online advertising networks, social media companies and other third-party Services, to collect information about Your use of Our Website over time so that they may play or display ads on Our Website, on other websites, apps or Services that You may use, and on other Devices You may use. Typically, though not always, the information used for interest-based advertising is collected through cookies or similar tracking technologies. We may share a common account identifier (such as an email address or user ID) or hashed data with Our third-party advertising partners to help identify You across Devices. We and Our third-party partners use this information to make the advertisements You see online more relevant to Your interests, as well as to provide advertising-related Services such as reporting, attribution, analytics and market research. For more detailed information, please refer to Chapter 2 COOKIES AND THIRD-PARTY TOOLS/FUNCTIONS of this Policy and the separate Privacy Policy of the third-party advertising as listed in below table.
Service | Service Provider | Country located | Purposes of data processing | Privacy Policy of the third parties |
Amazon Cloud |
Amazon Web Services, Inc | USA | Content Delivery Networks | https://aws.amazon.com/privacy/?nc1=h_ls |
Alibaba Cloud |
Alibaba Cloud US LLC |
USA | Content Delivery Networks | https://www.alibabacloud.com/help/en/legal/latest/alibaba-cloud-international-website-privacy-policy |
Digicert Trust Seal | DigiCert, Inc | USA | Functional | https://www.digicert.com/digicert-privacy-policy?inid=dc_cookiebanner_privacy-policy |
Cookiebot | Cybot A/S | Denmark | Cookie-Consent | https://www.cookiebot.com/de/privacy-pol |
Google Analytics | Google LLC. | USA | Tracking | https://policies.google.com/privacy?hl=en |
Google Tag Manager | Google LLC. | USA | Tag configuration and integration of Google services | https://policies.google.com/privacy?hl=en |
Facebook pixel | Meta Platform Inc. | USA | Tracking | https://www.facebook.com/about/privacy |
Omnisend | Omnisend, Inc.transac | USA | Email Marketing | https://www.omnisend.com/privacy/ |
85-Sixty | 85SIXTY, Inc. | USA | Data Analysis and Tracking | https://www.85sixty.com/privacy-policy/ |
Podscribe | podscribe.com | USA | Tracking | https://podscribe.com/privacy |
Salesforce | Salesforce.com Singapore Pte. Ltd. | Singapore | Customer Service Platform | https://www.salesforce.com/company/legal/privacy/ |
LiveChat | Text, Inc. | USA | Customer Service Tool | https://www.livechat.com/legal/privacy-policy/?_ga=2.222831964.672473113.1709619407-1477929159.1709619405 |
Stamped | WeCommerce Holdings Limited Partnership dba Stamped | Canada | Rate and review collection services | https://stamped.io/privacy |
Melissa | Melissa Data Corporation | USA | Global Address Verification | https://www.melissa.com/privacy-policy |
- To comply with a legal obligation
- To protect and defend the rights or property of Ecovacs
- To prevent or investigate possible wrongdoing in connection with the Services
- To protect the personal safety of users of the Services or the public
- To protect against legal liability
Our website uses SSL encryption for security reasons and to protect the transmission of confidential content, such as orders, inquiries or payment data that you send to us.
Our employees receive regular training on data protection and information security and are committed to confidentiality and data protection.
A restrictive rights and roles concept on a "need to know" basis ensures that employees only have access to the personal information they absolutely need to perform their duties.
Please note that as long as there is a valid contractual relationship with us or if it is legally required, we need to continue to send you email which is necessary to providing you with the services. For example, if you have an Ecovacs account, you will receive emails related to the account verifications, order confirmations, changes or updates of service functions, or notices regarding technology and safety, etc. for the purposes aforementioned. And, we may not accommodate a request to delete personal information if it would violate any law or legal requirement.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described above. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under Law.
You may at any time refer your complaints to the relevant regulator in your jurisdiction if you believe that our processing of personal information violates the Law on personal information protection. In Australia, the relevant regulator is the Office of the Australian Information Commissioner, the website for which is available here: https://www.oaic.gov.au/.
We reserve the right to amend this Privacy Policy from time to time so that it always complies with current legal requirements and/or in order to implement changes to our services in the Privacy Policy, e.g. when introducing new services. When visiting the website or using our services, the current privacy policy always applies.
If You have any concerns relating to this Privacy Policy, You may correspond with Us at the following address:
ECOVACS GLOBAL PTE.LTD.
https://www.ecovacs.com/au
Our Data Protection Officer:
E-mail: data-privacy@ecovacs.com