Privacy Policy

Effective date: May 31, 2025
This Privacy Policy describes Our policies on the collection, use, retention, disclosure and share of information about You in connection with Your use of Our Services, including those offered through Our websites (“Websites”), through Our electronics and/or consumer products (“Products”) and services (collectively, the “Services”).
The terms “We”, “Our”, “Us” and “Ecovacs” refer exclusively to ECOVACS GLOBAL PTE.LTD. and its subsidiaries and affiliates. The terms “You” and “Your” refer exclusively to You, as a user of the Services.
We reserve the right to change Our Privacy Policy from time to time by posting the changes here. We will notify You of any changes by posting the new Privacy Policy on this page. If We make any changes to this Privacy Policy that significantly affect Your rights, We will let You know via email and/or a prominent notice on Our Website or through Our Services, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your use of Our Services after We have made changes to Our Privacy Policy will mean that You have accepted those changes.
BY USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE THE SERVICES.
If You have questions about anything in Our Privacy Policy, please contact us through the information as disclosed in this Policy.

Each time you visit our website, our system automatically collects data and information from the computer system of the calling computer. The following data is logged:

• IP address of the calling computer
• Operating system of the calling computer
• Browser version of the calling computer
• Name of the retrieved file/website
• Date and time of retrieval
• Transferred amount of data
• Referring URL

This data is processed in order to be able to present the website, to ensure the security, availability and integrity of the website (e.g., detection and defense against DoS attacks or access by bots), to improve the quality and presentation of the website, to be able to identify and correct errors and for statistical purposes.
The processing described in this section is necessary to provide you with the Website services as part of our contractual arrangements and relies on section 15(3) of the PDPA.

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You provide Your email, or log in for a third-party account, to create an online account or subscribe to Our communications. When creating Your account, You may be asked to enter certain information, such as: Your email address, username and password, nickname and portrait (possibly obtained through third-party software), etc.  If You refuse to provide such information, You may not be able to create an account on Our Website, and You may not be able to use the Services completely or properly.
If you choose to register your product with us, we will collect the information about your product such as the product serial number, your contact information such as the email address, your phone number, information about the product purchase order such as the purchase channel, purchase order number, and the purchase date. We use this information to provide you with customer service, including dealing with any enquiries or complaints, providing after-sales issue solution. In this condition, the processing of your personal data is necessary to perform an agreement with you.  We may also use the information to compile analysis, improve our product and services, and to determine products and services that may be of interest to you and send you related notices through email.
The processing described in this section is necessary to provide you with the Website services as part of our contractual arrangements and relies on section 15(3) of the PDPA.

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If you meet the eligibility criteria and become a member of the Ecovacs Club, in order to provide you with the services in connection with the VIP membership, we will collect and use the account information (including your Ecovacs ID, email address), the Membership level, the amounts of the points you have earned and the records of its update. 
The processing described in this section is necessary to provide you with the Website services as part of our contractual arrangements and relies on section 15(3) of the PDPA.
You may log out of the membership by contacting us with the information provided in Chapter 12 of this Privacy Policy.

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When you utilize our customer service, i.e. if you contact us, e.g., by e-mail, telephone, via a contact form or via live chat, the information you provide will be stored for the purpose of processing the request. We need the information to process your request, to address you correctly and to send you a reply. We process the data as part of the provision of our contractual services. In this context, your Ecovacs ID, inventory data (surname and first name of the contact person(s), country), contact data (e-mail address, telephone number, address), contract data (subject matter of the contract, term), payment and shipping data (payment amount, payment method information, user name, billing and/or shipping address), communication records and other data collected in the context of the provision of services and/or required for the provision of services are processed. If the problem you meet would obtain a clearer description by taking a photo/screenshot or video, you may also consider sending to the customer service such pictures and videos. The information collected will be used to provide and improve our customer services. The processing described in this section is necessary to provide you with the services requested. The information are regularly stored and processed in our CRM system with the server located in Japan. To process your request, we are using Salesforce Support, provided by Salesforce.com Singapore Pte. Ltd., 5 Temasek Boulevard #13-01, Suntec Tower 5 Singapore, 038985. Please refer to the Annex of this Policy for the details of the service provider we have engaged in conducting such collection.
The information collected will be used to provide and improve our customer services. The processing described in this section is necessary to provide you with the services requested. The processing described in this section is necessary to provide you with the Website services as part of our contractual arrangements and relies on section 15(3) of the PDPA.

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We use data to carry out your transactions with us. For example, we process your name, contact information (email, telephone number), address, payment information to provide customers with product subscriptions and use contact information to deliver goods purchased from the website.
Transactions involving Third Parties: We also offer services or sell product lines jointly with third-party businesses or personnel, such as affiliates, promotion platforms providing such services and events participants. You can tell when a third party is involved in your transactions, and we share customers' personal information related to those transactions with that third party, include information relating to online purchases and actions made by you, order IDs, order timestamps, product information, purchase amount and other purchasing information of products and services.
The processing described in this section is necessary to provide you with the Ecovacs products and services as part of our contractual arrangements and relies on section 15(3) of the PDPA.

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In order to provide the services related to the Ecovacs products, you may need to use the Ecovacs Home App. Please refer to the separate privacy policy of the Ecovacs Home App to know more details about we process your personal information in relation to the use of Ecovacs Home App and the Ecovacs devices.  

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When you conduct a review and rating campaign on our website, we may collect and process the information you provide to us and the content of messages, usually include your nickname, rating, review, product purchased, types of consumer sentiment, and other data you submitted in your reviews. Please be noted the information you submitted in this condition may be published on a publicly facing platforms. We remind you not include any personally identifiable information within these areas that you do not want to share with the general public, such as your name, email address, postal address, financial information and any other personal identifiable information.   
We use this information to compile analysis, spot the potential common faults and market needs, which help us deliver you with satisfied product and services. The processing relies on your deemed consent pursuant to section 15(3) of the PDPA.

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On our website, you can register to receive a newsletter by e-mail. During registration, the data from the input mask, the IP address of the calling computer and the date and time of registration are transmitted to us. For the processing of the data, your consent is obtained during registration and reference is made to this Privacy Policy.
The processing relies on consent given under section 14 of the PDPA. 
The registration for the newsletter can be terminated at any time by using the unsubscribe link contained in each newsletter or by contacting us at the contact details.

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We may partner with advertising networks and other advertising serving providers (“Advertising Providers”) that may push advertisements on our behalf and others within the website or to your email account. Some of these advertisements may be personalized based on your user profiling. This type of advertising is known as interest-based advertising. We will distinct advertisements with an “ad” imprint on all advertisements for your ease of identification.
We involve Advertising Providers to identify advertising that might be of interest for you and/or for products that can be used with your Device and to present them to you within the website and to analyze the effectiveness of our advertisements presented in the website and your interactions with them. This information will not be used to identify you personally, but to analyze it in a pseudonymized way. This technology enables us to pursue our legitimate interests to present you advertisements that suit your individual interests and to perform direct marketing campaigns for our products and services to our customers.
The processing relies on consent given under section 14 of the PDPA. 
You may opt-out from such personalized advertising, by using the "Do Not Track" or relevant functions of a supporting browser, by deactivating the execution of script code in your browser or through other methods as described in this Privacy Policy or those of the service providers. Please note that electing to opt out will not prevent advertisements from appearing in your browser or applications. However, opting out will allow the advertisements pushed to you to be irrelevant to your interests.

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When participating in one of our offline or online competitions/sweepstakes, we collect and process the personal information provided by the participant as part of the participation in the competition, usually first name, address and e-mail address and other information if necessary, subject to the specific notifications separately.
We collect this data in order to enable participation in the competition, to carry out the competition, to inform the participant of a prize, if applicable, and to send the participant a possible prize.
We process the participants' personal information to conduct the competition and to determine and notify the winners.
Insofar as participants provide information as part of their participation that is not required for participation in the respective competition, this is done on a voluntary basis.
If you do not provide us with the data required to participate in a competition, it will not be possible to participate in the competition or to contact you regarding notification of a prize.
The processing relies on your deemed consent pursuant to section 15(3) of the PDPA.

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We may collect and use information obtained from Facebook, Google, Amazon, and other accounts You use to login to the Services (“Third-Party Accounts”), such as: Your name, Your user name or handle, birth date, picture, and other details You may have on Your Third-Party Account profile (“Third-Party Information”). We do not have access to Your Third-Party Account passwords. The data We receive from Third-Party Accounts is dependent upon Your privacy settings with these third parties. You should always review, and if necessary, adjust Your privacy settings on Third-Party Accounts before linking or connecting them to Our Website or Services.  We use Third-Party Information to operate, maintain, and provide to You the features and functionality of the Services, to process and ship orders, to provide customer Services, and to communicate directly with You, such as to send You information about Your orders, Product sales, special offers, and new site features. Our website uses cookies and implements third-party tools and functions.
Cookies are pieces of information that are transferred from our web server or third-party web servers to your browser and stored there for later retrieval. Cookies may be small files or other types of information storage. Information is stored in cookies that is related to the specific end device used. Cookies contain a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again. A cookie also contains information about its origin and the storage period. However, this does not mean that we gain immediate knowledge of your identity.
We also use third-party tools and functions, for example, to expand the functional scope of the website, to analyze the use of the website, and to optimize the content accordingly. When integrating tools and functions from third-party providers, personal information may be transmitted to the providers of the integrated tools and functions in order to be able to provide the tools and functions. Except for the introductions as below, you may refer to more information about how these third parties collect information in Chapter 6 HOW WE DISCLOSE, SHARE OR TRANSFER THE PERSONAL INFORMATION.
Cookies and third-party tools and functions are referred to uniformly below as "cookies" for the sake of simplicity.

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When visiting our website, cookies are set that are absolutely necessary for the operation of the website. These essential cookies may be, for example, cookies that are required for the display of the website with a content management system, which are used to recognize language settings, or which are used to document whether you have consented to the setting of further (non-essential) cookies or whether you have rejected them.
The technically necessary cookies, including their purpose and storage period or deletion period, are explained to you in our cookie banner, which is displayed when you access the website.
We also use non-essential cookies, for example to collect additional information about the interests of visitors to our websites or about their usage behavior, in order to analyze and optimize our website and generally our customer interactions on this basis.
Non-essential cookies, including their purpose and storage period or deletion period, are also explained to you in our cookie banner, which is displayed when you access the website.
Non-essential cookies are only set if you have expressly consented to the setting of non-essential cookies. You can also select different categories of non-essential cookies that you wish to allow in the cookie banner.

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On our website, we use the cookie consent management tool Cookiebot to obtain your consent to store certain cookies in your browser and to document this in accordance with the relevant data protection law. The provider is Cybot A/S , with its registered seat in Denmark  (hereinafter Cookiebot ).
When you enter our website, a cookie is stored in your browser, in which the consents you have given or the revocation of these consents are being stored. This data is not shared with the service provider. You can change the settings here: [https://www.cookiebot.com/de/privacy-pol]

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On our website we use the tool Google Tag Manager. Google Tag Manager is provided by Google LLC in the United States. Through this tool, website tags can be managed via an interface. Google Tag Manager only implements tags, but no cookies are used, and no personal information is collected. Google Tag Manager triggers other tags, which in turn may collect data, but Google Tag Manager does not access this data.

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We use web analytics services to understand how our website and our Platform are used by their visitors or users and to optimize the website and the Platform in terms of content and technology.
Google Analytics
We use the web analytics service Google Analytics with IP anonymization.
JavaScript tags allow us to collect information about your use of the website and the Platform. Google Analytics also regularly uses cookies to collect information about a user's interactions with the website or Platform.
Within the scope of the use of Google Analytics, your IP address and information about the use of the website or Platform, browser type and version, operating system used, the previously visited page and the time of the server request are transferred to Google servers and processed there.
Tracking Pixel
Tracking pixels from various providers are used on our website to track website usage and the actions of website visitors for the purpose of conversion tracking. Tracking pixels from the following providers may be used: LinkedIn, Bing, Meta, Google Ads, Outbrain, Pinterest, Snapchat, Taboola, TikTok, Twitter/X, Yahoo Native (Gemini), Podscribe.
Tracking pixels are a code snippet that allows us to track the actions of website visitors, which further allows us to personalize and improve our advertisements and measure their success. This allows us to evaluate our website for statistical and market research purposes and optimize advertising campaigns.
The data collected via the tracking pixels may be used by the providers of the respective pixels for their own tracking and advertising purposes. For further details, please refer to the privacy statements of the providers of the respective pixels.
If you are a member of a social media platform of one of the providers of the tracking pixels and have allowed the respective provider to do so via the settings of your user account with the social media network, the provider of the social media network or the tracking pixel may link the information collected about your visit to our website to your user account with the respective social media network and use it for the targeted placement of advertisements.
We can also measure the effectiveness of advertisements on the respective social media networks and see whether a user was redirected to our website via such ads (conversion measurement).
  In order to display the content of our website correctly and graphically appealing across browsers, we use the font library Web Fonts of Google (hereinafter “Google”). When you call up a website on which a font library is integrated, the required font is loaded into the browser cache in order to display texts and fonts correctly. In doing so, the operator receives the information that the font required for our website or platform was called up from your IP address.
You can prevent the use of such libraries and the associated data transmission by installing a JavaScript blocker (e.g. www.noscript.net). If the use of Web Fonts is not supported or prevented, a default font will be used by your computer.

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YouTube videos are embedded on our website. These are provided, via a plugin, by Google ("YouTube").
We use the "extended data protection settings" for embedded YouTube videos, this means that YouTube does not set any cookies.
Nevertheless, when you visit a website with the YouTube plugin, a connection to YouTube is inevitably established and your IP address is transmitted to YouTube in the process.
Further information on data protection at YouTube can be found in YouTube's Data Protection and Security Centre:
https://support.google.com/youtube/topic/2803240?hl=de&ref_topic=6151248

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On our website, we use the reCAPTCHA service of Google. With reCAPTCHA, we determine whether a person or a computer makes a certain entry in a form. Google uses the following data to check whether a person or computer makes an entry: IP address of the end device used, the website that is visited on our site and on which the captcha is embedded, the date and duration of the visit to the website, information on the browser and operating system type used, the Google account if the user is logged in to Google, mouse movements on the reCAPTCHA areas and tasks in which images are to be identified.
Further information on data processing and data protection at Google can be found in Google's Privacy Policy at https://policies.google.com/privacy?hl=en.

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On our website, we use the service Friendly Captcha, provided by Friendly Captcha GmbH in Germany. With Friendly Captcha, we determine whether a person or a computer makes a certain entry in a form. As part of this process, Friendly Captcha captures the IP address of the requesting end device in order to send a cryptographic task to the end device. This task is solved in the background and once solved, a confirmation is sent by Friendly Captcha to the server that the user is a natural person and not a bot. Friendly Captcha uses the following data to check whether a person or a computer is making an entry: Anonymized IP address of the requesting computer, information about the browser used, as well as operating system, anonymized counter per IP address to control the cryptographic tasks, website from which the access took place (so-called referer URL).
For more information about data processing and data protection at Friendly Captcha, please see the Privacy Policy of Friendly Captcha at ttps://friendlycaptcha.com/en/privacy.

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We use the IP address and other information provided by the user (in particular postcode as part of registration or ordering) to address regional target groups (so-called "geotargeting").
The regional target group approach is used, for example, to automatically show you regional offers or advertising that are often more relevant for users, for the purpose of ensuring a more precise target group approach and thus providing offers and advertising with higher relevance for users.
In doing so, part of the IP address as well as the additional information provided by the user (in particular postal code) are only read out data.
You can prevent geo-targeting, for example, by using a VPN or proxy server that prevents accurate localization. In addition, depending on the browser used, you can also deactivate location localization in the corresponding browser settings (as far as the respective browser supports this). Social media buttons of various social media networks (e.g. Linkedin, Instagram, YouTube, Twitter/X, Facebook and TikTok) are integrated on our website.
If you click on one of these social media buttons, you will be redirected to our pages on the respective social media network. In this case, the provider of the respective social media network receives the information that your browser has accessed the corresponding page of our website, even if you do not have a profile with the respective social media network or are not logged in there. This information (including your IP address) is transmitted by your browser directly to a server of the respective provider. If you click on a social media button and are either logged in to the respective social media network or then log in to the page of the respective social media network, the transmitted information can be assigned to your account with the social media network.
For information on the purpose and scope of data collection and processing by the providers of the respective social media network, the provider identification, a contact option and your rights and setting options for data protection, please refer to the respective privacy policy of the providers of the social media networks.

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We maintain a publicly accessible profile on various social media networks (e.g. Linkedin, Instagram, Twitter/X and Facebook).
If you visit our social media pages and are logged in to the respective social media network, the provider of the respective social media network can analyze your usage behavior and assign the information collected to your account with the social media network and enrich it there. Even if you are not logged in or if you do not have an account with the respective social media network, personal information may be collected by the provider of the respective social media network, for example your IP address or data collected via a cookie.
The operators of the social media networks can use this data to create user profiles. Based on your user profile, you can then be shown interest-based advertisements both on the websites of the social media network and on other websites.
If you visit one of our social media pages, we are jointly responsible with the provider of the social media network for the collection and processing of your personal information that takes place there. For information on the collection and processing of your personal information that takes place there, we refer you to the privacy policy of the respective social media network.
You can assert your data subject rights both against us and against the provider of the respective social media network. In this context, we would like to point out that we can only influence the processing of personal information and the implementation of data subject rights within the framework of our social media pages within the scope of the possibilities made available to us by the respective provider. We may use Your Personal Information for legitimate business purposes, including:

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• To create, and administer accounts, fulfil and record transactions, and provide You with related assistance (e.g., technical help, answer inquiries relating to Personal Information, etc.).
• To send administrative information to You, for example, information regarding Our Services and changes to Our terms, conditions, and policies.

We will engage in these activities to manage Our contractual relationship with You, with Your consent, and/or to comply with Our legal obligations.

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• To send You marketing communications and offer other materials that We believe may be of interest to You, such as to send You newsletters or other direct communications.
• To share information with other marketers (and their Services providers) to permit them to send You marketing communications, consistent with Your choices.
• To allow You to participate in sweepstakes, contests or similar promotions.
• To facilitate social sharing functionality if You choose to do so.

We will engage in this activity with Your consent, to manage Our contractual relationship with You, or where We have a legitimate interest.

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• To better understand You and Our other users, so that We can tune and personalize Our offering.
• For trending and statistics, and to improve Our Products and Services.

We will engage in this activity because We have a legitimate interest.

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• For audits, to verify that Our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.
• For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.
• For responding to legal duties, such as requests from public and government authorities.

We will engage in these activities to comply with a legal obligation or because We have a legitimate interest.
To the extent that We process Your Personal Information based on Your consent, You may withdraw Your consent at any time. We will retain Your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy or required or permitted by applicable Laws. We will retain and use Your Personal Information to the extent necessary to comply with Our legal obligations (for example, if We are required to retain Your information to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies. When assessing these periods, we carefully examine our needs to collect personal information at all as revealed herein, and if we establish a relevant need, we only retain it for the shortest possible period to realize the purpose of collection unless a longer retention period is required by the Law.
If the purpose of storage no longer applies or if a storage period provided for by law expires, the personal information will be routinely anonymized or deleted in accordance with the statutory provisions. Unless otherwise required under relevant laws and regulations, if we stop the provision of services or business operation, we will promptly cease to collect your personal information, and also delete or anonymize your personal information collected by us for such purpose without delay. In a case where certain categories of your personal information become unnecessary to be collected or processed to achieve all the applicable purposes specified herein, we will also stop collecting the relevant personal information and/or anonymize or delete those have been collected. We will also give notice to you individually or by publishing the relevant information on our website. If it is necessary for providing you with better or satisfactory products or services, your personal information might be disclosed or shared with our affiliates or third-party service providers. Insofar as we use service providers within the framework of the provision of the website and/or Platform or other services, we take appropriate legal precautions as well as appropriate technical and organizational measures to ensure the protection of your personal information.
With regard to our affiliates, please note that we are a global operating group of companies, which has multiple legal entities or affiliates across different jurisdictions. The internal departments or organizational units in charge will receive your data to fulfil their tasks, to fulfil contracts with you if necessary, for data processing with your consent or to safeguard our legitimate interests.
With regards to third-party service providers, please note that personal information will only be passed on to third parties within the framework of legal requirements. Categories include those supporting the fulfilling orders of products or services, delivering packages, sending postal mail and email, analyzing data, providing marketing assistance, providing search results and links, processing payments, transmitting content, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

• We currently involve cloud services providers to host the website and store data in Singapore and the United States to collect information about the crash history of the website and your using behavior and to send out push notifications.
• We may provide paid Products and/or Services within Our Services.  When You make payments or conduct transactions through Our Websites, We will receive Your transaction information. The information that We collect will include payment method information (such as credit or debit card number, or bank account information), purchase amount, date of purchase, and payment method.  Different payment methods may require the collection of different categories of information.  The payment method information that We collect will depend upon the payment method that You choose to use from the list of available payment methods that are offered to You by Us.
• We participate in interest-based advertising and use third-party advertising companies to serve You targeted advertisements based on Your online browsing history and Your interests.  We permit third-party online advertising networks, social media companies and other third-party Services, to collect information about Your use of Our Website over time so that they may play or display ads on Our Website, on other websites, apps or Services that You may use, and on other Devices You may use. Typically, though not always, the information used for interest-based advertising is collected through cookies or similar tracking technologies. We may share a common account identifier (such as an email address or user ID) or hashed data with Our third-party advertising partners to help identify You across Devices. We and Our third-party partners use this information to make the advertisements You see online more relevant to Your interests, as well as to provide advertising-related Services such as reporting, attribution, analytics and market research.  For more detailed information, please refer to Chapter 2 COOKIES AND THIRD-PARTY TOOLS/FUNCTIONS of this Policy and the separate Privacy Policy of the third-party advertising as listed in below table.  

The following is a list of third party service providers such as plugins and content delivery networks on our website that may either directly or indirectly process the personal information from You. Please review the relevant privacy policies (links current as of the date of publication of this Privacy Policy) for further information on how each third party handles Your Personal Information:

Service	Service Provider	Country located	Purposes of data processing	Privacy Policy of the third parties
Amazon Cloud	Amazon Web Services, Inc	USA	Content Delivery Networks	https://aws.amazon.com/privacy/?nc1=h_ls
Alibaba Cloud	Alibaba Cloud US LLC	USA	Content Delivery Networks	https://www.alibabacloud.com/help/en/legal/latest/alibaba-cloud-international-website-privacy-policy
Digicert Trust Seal	DigiCert, Inc	USA	Functional	https://www.digicert.com/digicert-privacy-policy?inid=dc_cookiebanner_privacy-policy
Cookiebot	Cybot A/S	Denmark	Cookie-Consent	https://www.cookiebot.com/de/privacy-pol
Google Analytics	Google LLC.	USA	Tracking	https://policies.google.com/privacy?hl=en
Google Tag Manager	Google LLC.	USA	Tag configuration and integration of Google services	https://policies.google.com/privacy?hl=en
Facebook pixel	Meta Platform Inc.	USA	Tracking	https://www.facebook.com/about/privacy
Omnisend	Omnisend, Inc.transac	USA	Email Marketing	https://www.omnisend.com/privacy/
85-Sixty	85SIXTY, Inc.	USA	Data Analysis and Tracking	https://www.85sixty.com/privacy-policy/
Podscribe	podscribe.com	USA	Tracking	https://podscribe.com/privacy
Salesforce	Salesforce.com Singapore Pte. Ltd.	Singapore	Customer Service Platform	https://www.salesforce.com/company/legal/privacy/
LiveChat	Text, Inc.	USA	Customer Service Tool	https://www.livechat.com/legal/privacy-policy/?_ga=2.222831964.672473113.1709619407-1477929159.1709619405
Stamped	WeCommerce Holdings Limited Partnership dba Stamped	Canada	Rate and review collection services	https://stamped.io/privacy
Melissa	Melissa Data Corporation	USA	Global Address Verification	https://www.melissa.com/privacy-policy

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There are also cases where we are required to provide your personal information to the competent supervisory authorities pursuant to the Law, court orders, any other provisions of legal proceedings, or mandatory requirements imposed by administrative or judicial bodies. Information sharing under this circumstance may not require your prior authorization or consent.

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If We are involved in a merger, acquisition or asset sale, Your Personal Information may be transferred. We will provide notice before Your Personal Information is transferred and becomes subject to a different Privacy Policy.

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We may disclose Your Personal Information in the good faith belief that such action is necessary:

• To comply with a legal obligation
• To protect and defend the rights or property of Ecovacs
• To prevent or investigate possible wrongdoing in connection with the Services
• To protect the personal safety of users of the Services or the public
• To protect against legal liability

In principle, the personal information as collected and produced during our provision of relevant products and services is stored in our servers located in Singapore and the United States. However, since we provide products or services based on our resources and servers worldwide, your personal information might be transmitted to a jurisdiction or accessed from a jurisdiction outside of the country where you reside. Such destination jurisdictions include: (i) the jurisdiction where your personal information is stored (if it is the same as where you are located (cross-border transfer does not apply); (ii) China, where our affiliates’ registered office, our affiliates which are involved in our Websites products and services and most of our service providers, are located, and when our employees need to have access to your personal information for handling your issues and also conducting general analysis; (iii) the storage location of some other service providers which serve you on behalf of us through their API integrated into the Website, mostly at your local jurisdictions, or at the jurisdiction where their relevant branch resides to specifically serve your local jurisdiction; and (iv) some other jurisdictions from where your Website account was once logged in, provided that the data storage location for such jurisdiction differs from your domicile country. Specifically, if you send to data-privacy@ecovacs.com an email, your personal information contained in such email and its delivery will be directed to China, where our email-box server is located.  All such international transfers are made in connection by and between the relevant servers housed in third-party cloud facilities and physically located in such jurisdictions, and we will require third-party cloud suppliers to adopt appropriate safeguards in compliance with the Law. We take appropriate technical and organizational measures in accordance with the state of the art to ensure a level of protection for the personal information we process that is appropriate to the risk of the respective processing and to protect the data we process against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons.
Our website uses SSL encryption for security reasons and to protect the transmission of confidential content, such as orders, inquiries or payment data that you send to us.
Our employees receive regular training on data protection and information security and are committed to confidentiality and data protection.
A restrictive rights and roles concept on a "need to know" basis ensures that employees only have access to the personal information they absolutely need to perform their duties. This Website is not intended or designed for use by minors under the age of 16 (or other age as a minor pursuant to the laws and regulations in your jurisdiction), including any children under the age of 13. We do not knowingly collect personally identifiable information from or about anyone under the age of 16. If you are a minor pursuant to the laws and regulations of the place in which you reside, we recommend you to ask your parents or guardians to read this Policy and use our services or provide your information to us with the prior consent from your parents or guardians. If your guardians do not allow you to use our services or provide your information to us according to this Policy, please stop using our services immediately and give a notice on time so that we can react accordingly. If, due to reasons out of our control such collection occurs, we will remove such information once we are notified. We will keep personal information collected confidential and safe in accordance with the relevant laws and regulations.    
Please note that as long as there is a valid contractual relationship with us or if it is legally required, we need to continue to send you email which is necessary to providing you with the services. For example, if you have an Ecovacs account, you will receive emails related to the account verifications, order confirmations, changes or updates of service functions, or notices regarding technology and safety, etc. for the purposes aforementioned. And, we may not accommodate a request to delete personal information if it would violate any law or legal requirement.


Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described above. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under Law.
   
You may at any time refer your complaints to the relevant regulator in your jurisdiction if you believe that our processing of personal information violates the Law on personal information protection.  In Australia, the relevant regulator is the Office of the Australian Information Commissioner, the website for which is available here:  https://www.oaic.gov.au/.
  We reserve the right to amend this Privacy Policy from time to time so that it always complies with current legal requirements and/or in order to implement changes to our services in the Privacy Policy, e.g. when introducing new services. When visiting the website or using our services, the current privacy policy always applies.

If You have any concerns relating to this Privacy Policy, You may correspond with Us at the following address:
ECOVACS GLOBAL PTE.LTD.
https://www.ecovacs.com/au
Our Data Protection Officer:
E-mail: data-privacy@ecovacs.com